Operations Manager

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This will be a full-time seasonal role beginning in April 2027. 

Responsible for assisting the Lodge Manager at Kenai Fjords Wilderness lodge with management and daily operation of all the facilities, including efficient operation of housekeeping, accounting and cash control, food and beverage operations, applicable retail operations, and proper maintenance of the buildings. Responsible for training and coaching of team members; scheduling and payroll functions, and overall team environment. Responsible for safe and efficient operations of the lodging operations and food & beverage operations; assists Lodge Manager with training, department labor cost control, ensuring safety standards are met in all areas of operations.  

ROLE & RESPONSIBILITIES  

• Provide excellent guest service to guests and other team members  

• Make sound judgments and anticipate issues and opportunities  

• Handle comments, complaints and concerns with high level of efficiency in the best interest of the guest  

• Work closely with all other departments to ensure overall guest satisfaction  

• Ensure that guests’ special needs are met  

• Greet arriving/departing guests in a professional and pleasant manner  

• Be knowledgeable of daily functions or activities occurring at the Lodge and in area in order to answer guests’ questions  

• In conjunction with the Lodge Manager responsible for the overall management and operation of all KFWL facilities, including but not limited to:   

• Ensuring the safety and security of all guests and employees while on-site 

• Meeting or exceeding industry and Company standards of guest service and product quality  

• Responding to customer comments, complaints and concerns to determine that guest expectations are met  

• Ensuring facilities meet or exceed legal, industry and Company standards for cleanliness and maintenance of facilities, such as:   

• daily, weekly and ongoing cleaning in and around facilities  

• Maintaining adequate daily and ongoing inventory of all lodging supplies, food and dry goods.  

• Coordinating and managing duties associated with start-up and shut down of facilities.    

• Assists in the start and end-of-season duties in relation to all facilities.  

• Develops and manages daily staff schedules and duty rosters.  

• Staff training to ensure customer service principles are consistently applied to achieve and exceed overall guest satisfaction.  

• Responsible for submitting accurate timesheets of all team members 

• Ensures all cash is secured, deposits are made on a regular basis, and submitted to KFT accounting in a timely manner  

• Participates in monitoring the operational and labor budget  

• Responsible for maintaining routine and emergency channels of communication with the Kenai Fjord Tours office in Seward  

• Coordinates with Kenai Fjord Tours operations and vessel staff for arrival times, passenger counts, shuttle times and supply delivery  

• Ensures the food and beverage product served is of consistently high quality and is delivered to the guest in a timely manner  

• Participate in emergency response activities including firefighting, emergency medical activities (within an employee’s training limitations) and other incidents  

• Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance  

• Coordinate and assist all department leaders in ordering, inventory, special events, scheduling, staffing and safety training in order to foster exceptional teamwork and improve the guest experience  

• Other duties as assigned  

REQUIRED SKILLS & QUALIFICATIONS  

• Current CPR and 1st Aid Certification, Wilderness First Responder or higher preferrred 

• Must have or be able to obtain Training for Alcohol Professionals, TAPS  

• Must have or be able to obtain Alaska Food Handlers Certificate 

• Working knowledge of food, beverage, and hospitality services and operations  

• Working knowledge of safety standards in the hotel industry  

• Strong supervisory / leadership skills with ability to effectively train, manage and lead staff  

• Good judgment in making sound decisions and effectively solving problems  

• Work independently, in a team environment, and with minimal supervision  

• Excellent interpersonal skills; ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits a professional manner in dealing with others  

• Excellent time management skills with the ability to handle multiple tasks and work effectively under pressure  

• Strong communication skills, both oral and written; ability to write reports, business correspondence and procedures manuals; ability to effectively present information and respond to questions from staff, managers and the general public  

• In-depth knowledge of Company policies, procedures and employee programs  
• Proficient using industry-standard computer software and databases  

• Work extended hours, various shifts, and on holidays and weekends  

• Live in close quarters with others in a remote wilderness setting  

• Practical experience in hotel and/or restaurant management, hospitality management, or any combination of education and experience that provides the necessary skills, knowledge and abilities  

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.