Operational Training Specialist

Job Description

Reporting to the Operations Training & Design Lead, the Operational Training Specialist plays a critical role in building the capability of Area Managers and Store Managers to successfully deliver training within our store-led training model. This role focuses on coaching, enabling and supporting field leaders with the tools, standards and confidence needed to deliver effective training and capability development across our retail network.

Position to be based in Adelaide or Melbourne

 You will provide:

• Coaching and capability development for Area Managers and Store Managers to effectively deliver training in-store.
• Train-the-trainer expertise, support and guidance across the retail network.
• Development and implementation of tools, resources and frameworks that support training delivery excellence.
• Training governance and quality assurance to ensure consistency and alignment with operational standards.
• Capability support for new store openings, operational initiatives and performance improvement activities.
• Identification of training and capability gaps, with recommendations and solutions to improve outcomes.
• Strong stakeholder partnership across Operations, Compliance & Standards, Communications & Execution and broader business functions.
• Continuous improvement initiatives that enhance training effectiveness and support operational excellence.

What We Offer:

• Join a high-performing team within a leading Australian retail organisation recognised for innovation.
• Enjoy flexible working arrangements that support work-life balance.
• Access generous parental leave and additional leave benefits, including birthday leave.
• Benefits from health, wellbeing and lifestyle discounts, including fuel savings.
• Access financial benefits including an employee share plan and novated leasing.
• Be recognised and rewarded through our service recognition program.

Qualifications

• Demonstrated experience in training, learning & development, capability building or operational enablement roles.
• Proven ability to coach and influence leaders across multi-site retail or operational environments.
• Experience developing and implementing train-the-trainer frameworks and capability programs.
• Strong stakeholder management skills with the ability to build trusted relationships at all levels.
• Excellent facilitation, communication and presentation skills.
• Ability to analyse capability gaps and implement practical solutions that drive measurable outcomes.
• Certificate IV in Training & Assessment, qualifications in Learning & Development, Adult Education or related discipline (desirable).
• Experience in retail, convenience, QSR or multi-site operations environments (highly regarded).

Additional Information

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.