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Full-Time

Sr. Manager

Partner Support

Confirmed live in the last 24 hours

Peek

Peek

201-500 employees

Online booking platform for experiences

Consumer Software

Senior

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Quality Assurance (QA)
Salesforce
Customer Service
Requirements
  • Minimum 5 years of experience in quality assurance, customer service, technical support, or related role, with at least 5 years in a leadership capacity
  • Knowledge of tour operator ticketing software, POS systems, or equivalent
  • Experience working across teams and exhibited knowledge of feedback loops
  • Experience working with QA systems, such as StellaConnect or MaestroQA
  • Experience working with workforce management systems, such as Tymeshift or Surfboard
  • Experience working with Salesforce, JIRA, Slack, and/or G-Suite
  • Experience hiring and scaling teams across multiple pillars while managing individual contributors with various levels of experience
  • Spanish language fluency preferred
Responsibilities
  • Develop and execute strategic initiatives to enhance the efficiency and effectiveness of Partner Support operations
  • Provide guidance and support to a Manager and a Lead, fostering their professional growth and development
  • Utilize workforce management tools to optimize resource allocation and capacity planning
  • Handle escalated issues with finesse and efficiency, ensuring creative and collaborative problem solving
  • Serve as a champion for AI usage within the support ecosystem
  • Set clear performance expectations and KPIs for the Partner Support team
  • Collaborate with team leaders to map the need for process improvements
  • Serve as a mentor to a diverse team of hourly support representatives
  • Proactively suggest new team strategies and identify opportunities to enhance service delivery
  • Build and maintain strong relationships with internal stakeholders
  • Serve as QA reviewer for the sub-team
  • Uphold the core values, policies, and procedures of Peek Travel, Inc.

Working at Peek provides a unique opportunity to be part of a dynamic team that designs vital booking software and marketplaces for diverse experiences. The platform's robust automation tools help operators significantly enhance their revenues and operational efficiency, positioning the company as a key player in the travel and leisure industry. Being part of Peek means contributing to a service that has facilitated nearly $2 billion in bookings, demonstrating a strong track record of success and industry impact.

Company Stage

Series C

Total Funding

$123.3M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-6%

2 year growth

-5%