About the Role

At Chime, we unite everyday people to unlock their financial progress. Our systems must be highly resilient and available, supported by robust human and technical frameworks. That’s where you come in. As a Technical Incident Response Intern, you will join our growing Technical Incident Response team to learn the fundamentals of incident management and support our efforts to improve readiness, response, and learning across the organization.

This internship is designed to provide you with a hands-on, immersive experience in incident response and operational excellence. You’ll work closely with experienced incident coordinators and engineering teams, building a strong foundation in the processes and tools that keep critical systems running smoothly. It is important to note that while a part of an Incident Response team you will not be expected to be on call however will learn the basics of what this entails through team interactions. 

This role is structured as a 3 month engagement. The starting hourly rate offered for this role and target level of experience will begin at $34 and up to $49. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Assist with Incident Documentation: Help create detailed incident records by capturing timelines, key decisions, and outcomes during response activities.
• Support Incident Communication: Play an active role in managing communication channels during low-complexity incidents, ensuring that all stakeholders are informed and aligned.
• Participate in Post-Incident Reviews: Observe and learn from reviews of incidents, gaining insights into contributing factors, corrective actions, and the broader impact on systems and processes.
• Learn and Use Incident Tools: Familiarize yourself with tools like monitoring dashboards, incident management systems, and documentation platforms to better understand and contribute to incident workflows.

To thrive in this role, you:

• Currently pursuing a Bachelor’s and/or Master’s degree 
• Creative thinker and self starter with a passion for consumer FinTech
• Strong organizational, analytical, interpersonal, oral, and written communication skills
• Curious and eager to understand complex systems: You’re excited to learn how technical systems work and how incidents are managed and resolved.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

Perks Once Full Time

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.