Assistant Deli Manager

Position Purpose

The Assistant Deli Manager supports the Deli Manager in the daily operation of the Service Deli Department. This position helps ensure excellent customer service, high-quality fresh products, proper inventory levels, food safety and sanitation, effective merchandising, and efficient department operations. The Assistant Deli Manager also assists with supervising, scheduling, training, and developing department associates.

Duties and Responsibilities Customer Service

• Provide fast, friendly, and professional customer service.
• Assist customers with product selections, special orders, and food preparation suggestions.
• Respond appropriately to customer questions, phone calls, and concerns.
• Resolve customer concerns when possible and escalate issues to store leadership as needed.
• Promote products through suggestive selling and positive customer interactions.

Deli Operations

• Assist with the preparation, cooking, packaging, displaying, and serving of deli products.
• Prepare sandwiches, salads, pizzas, hot and cold foods, and party trays according to company standards.
• Maintain clean, attractive, fresh, and well-stocked deli displays.
• Follow proper product preparation and packaging procedures.
• Follow established opening and closing procedures.
• Maintain proper product rotation and remove outdated or spoiled products.
• Support specialty areas such as salad bars, wing bars, and burger bars where applicable.

Inventory & Merchandising

• Maintain appropriate inventory levels while ensuring product quality and freshness.
• Stock, rotate, and organize products and cooler inventory.
• Assist with ordering and inventory control.
• Assist with sales and inventory reporting.
• Support physical inventory processes.
• Ensure proper code dating and product-handling procedures are followed.
• Help execute promotional and seasonal merchandising programs.

Leadership & Associate Development

• Assist with supervising, training, and assigning duties to deli associates.
• Help schedule associates to maintain appropriate department coverage and customer service levels.
• Train associates on department procedures, food preparation, sanitation, customer service, sales, and recordkeeping requirements.
• Help identify and develop associates with potential for advancement.
• Assist the Deli Manager with monitoring daily production and overall department performance.

Food Safety & Sanitation

• Maintain a clean, sanitary, and safe deli department.
• Ensure proper temperatures are maintained during food preparation, display, and storage.
• Follow established food handling, sanitation, labeling, and product storage requirements.
• Maintain clean equipment, preparation areas, cases, coolers, and other department work areas.
• Follow company safety policies and procedures.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream