Ability to lead a team of plumbers and sales associates.
Good analytical, written, and verbal skills.
Proficiency in Microsoft Office.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced, deadline-driven environment.
Ability to maintain professionalism and a positive service attitude.
Reliable attendance and punctuality.
Experience working with dispatching software.
Successful completion of a stringent background check is required for a job offer.
Responsibilities
Ensure field and operational personnel complete tasks accurately and on time.
Manage workflow by monitoring plumbers to ensure jobs are completed with accurate paperwork and positive customer service.
Provide estimates for tankless water heater installations and non-standard plumbing jobs as needed.
Communicate proactively with management.
Maintain positive associate morale.
Perform general clerical duties, including copying, faxing, mail distribution, and filing.
Answer phones and resolve customer conflicts as needed.
Attend conference calls and update management on the status of key processes.
Coach plumbers and associates who need job improvement and document the coaching when needed.
Perform other related duties as assigned.
Instruct, coach, and manage plumbers and sales associates as they install water heaters and plumbing fixtures.
Oversee the plumbing team's activities and performance by tracking sales goals, setting individual sales and customer-service targets, and facilitating ongoing team training.
Plumbing Service Lead
Same Day Water Heaters · Leander, United States · Full-time · Posted 2026-06-24
Salary: USD 75,000–80,000
Workplace: on_site
Department: Management
Description
Same Day Water Heaters is a growing plumbing company, and we credit this to our commitment to taking care of our employees - who take care of our customers. Come join the Same Day Water Heaters team if you are seeking to grow professionally and enjoy a fast-paced working environment.
We are seeking to hire a skilled Plumbing Service Lead who can instruct, coach, and manage a staff of plumbers and sales associates as they install water heaters and plumbing fixtures. This role will also be tasked with overseeing the activities and performance of your plumbing team by tracking sales goals, setting individual sales and customer service targets, and facilitating the ongoing training of your team.
Requirements
Ensure tasks being completed accurately and in a timely manner by field and operational personnel
Manage workflow by monitoring plumbers to make sure all jobs are complete with accurate paperwork and positive customer service
Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed
Communicate proactively with management often
Maintain positive associate morale
Perform general clerical duties (e.g., copying, faxing, mail distribution, filing, etc.)
Answer phones and resolve customer conflicts when needed
Attend conference calls and update management on status of key processes
Ability to coach plumbers and associates in need of job improvement and document if needed
Perform all other related duties as assigned
All job offers are contingent on the successful completion of a stringent background check prior to employment
Core Competencies:
A Journeyman or above license in plumbing
Ability to successfully lead a team of plumbers and sales associates
Good analytical, written and verbal skills
Proficient in MS Office
Strong attention to detail and excellent organizational skills required
Able to multi-task in a fast paced and deadline driven environment
Able to maintain professionalism and a positive service attitude always
Attendance and punctuality are extremely important to lead the team by example
Experience working with dispatching software
Benefits
75k starting annual salary
Health, Dental, Vision, and Life Insurance
Paid time off (PTO) and Paid Holidays
Mid-year and annual bonus opportunities based on job performance and company profitability