Technical Support Engineer
About the job
- Proven experience in a fast-paced technical support environment, with a strong focus on user experience.
- Expertise in root cause analysis.
- Understanding of network fundamentals, including VPN and connectivity troubleshooting.
- Proficiency in deploying and supporting Windows and macOS devices, as well as Apple and Android devices within a mobile device management environment.
- Provide first- and second-line troubleshooting and resolution for issues relating to Windows, macOS, virtual desktop infrastructure, and mobile devices, including management through System Center Configuration Manager, Jamf, and Intune.
- Diagnose and resolve software and hardware issues, providing technical guidance and expertise to users as required.
- Contribute to non-business-as-usual activities and project delivery, including VIP support and service improvement initiatives.
- Act as an escalation point and liaison between TechSupport and third-line engineering teams, coordinating with subject matter experts to drive complex issues to resolution.
- Develop, document, and implement processes, workflows, and automations to improve operational efficiency, enhance technical capability, and reduce recurring incidents.
- Participate in on-call support, providing coverage during weekends and bank holidays as required.
- Experience with automation, scripting, and engineering tools, including PowerShell, Python, artificial intelligence tools such as Claude and ChatGPT, and version control platforms such as Git.
- Previous experience in financial services.
About the company
Man Group manages investments for institutions, financial advisers and individual investors across public and private markets. Its Man AHL and Man Numeric businesses use computer models to select and trade investments, while other teams analyse companies and markets directly. Clients access strategies covering shares, credit and multiple asset classes through funds or tailored investment portfolios. The group earns management fees based on assets and performance fees when portfolios meet agreed return conditions, with systems supporting research, trading and risk oversight. The business traces its roots to a sugar brokerage founded in 1783 in the City of London.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1783
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Simplify's Take
What believers are saying
- Employees gain schedule flexibility: Man advertises hybrid arrangements and flexible hours.
- Graduates build broader skills: Man runs 18-to-24-month rotations with mentorship and professional qualification opportunities.
- Client demand grew through June 2026: Man attracted $7.1 billion in net inflows during the first half.
What critics are saying
- Employee bonuses fluctuate with business results: Man's variable compensation adjusts with revenue and profitability.
- Losses delay performance income: Man's alternative funds must recover prior losses before earning performance fees.
- Large allocators drive Man's business: institutions account for 72% of client assets.
What makes Man Group unique
- Academic research feeds investing: Man AHL has first negotiation rights to commercially exploitable Oxford-Man Institute research.
- Investment teams retain autonomy: Man pairs independent investment decisions with one shared operating platform.
- Man commercialises its research tools: ArcticDB licenses its Python database for production use.
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Benefits
- Health Insurance
- Life Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Enhanced Parental Leave
- Long-Service Leave
- Flexible Work Hours
- Remote Work Options
- Gym Membership