Full-Time

Director of Card Services

Confirmed live in the last 24 hours

PayActiv

PayActiv

201-500 employees

Provides early access to earned wages

Fintech
Social Impact

Compensation Overview

$130k - $150kAnnually

Expert

Milpitas, CA, USA

Hybrid position requiring in-office presence.

Category
Risk Management
Finance & Banking
Required Skills
Customer Service
Requirements
  • 10+ years in card management roles
  • Proven ability to thrive in a mid-stage startup
  • A reputation of being trustworthy with integrity and dignity
  • Ability to be agile and aggressive with a positive attitude
  • Be a strategic risk-taker
  • Have a service mindset to support other stakeholders, clients, and cardholders
  • Excellent communication skills both written and verbal
  • Proficient in Google Office suite
Responsibilities
  • Participate and support the card growth plan
  • Card content and collateral including web, app, collateral, and user notifications.
  • Paycard onboarding experience
  • Card IVR and customer service experience
  • Card issues reported at customer service and client support
  • Card reviews and complaints on social media including card declines
  • Paycard business analysis and client QBRs
  • Liaison between Paycard sales, onboarding, and account management

PayActiv provides a financial service that allows workers to access their earned wages before the traditional payday. This service helps individuals avoid high fees associated with payday loans and overdrafts. PayActiv calculates the wages workers have earned but not yet received by using time and attendance data from their employers. Once the employer processes the payment, the funds are made available on the worker's Payactiv Visa Card, often allowing for earlier access to their money. Unlike many competitors, PayActiv does not charge employers for offering this service, instead generating revenue through transaction fees when workers use their cards. The company's goal is to support workers financially while also being socially responsible, as it operates as a public benefit corporation and certified B Corp, focusing on the well-being of its users and the community.

Company Stage

Series C

Total Funding

$130.2M

Headquarters

San Jose, California

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

10%

2 year growth

12%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with Oracle Cloud Marketplace expands PayActiv's reach and service offerings.
  • Recent $20 million funding round indicates strong investor confidence and growth potential.
  • Partnership with OnShift eliminates fees, making services more accessible to senior care workers.

What critics are saying

  • Increased competition from new fintech startups could erode PayActiv's market share.
  • Regulatory scrutiny on EWA services could impact PayActiv's business model.
  • Economic downturns may reduce employer spending on benefits, affecting revenue.

What makes PayActiv unique

  • PayActiv pioneered Earned Wage Access (EWA) in 2012, revolutionizing payroll systems.
  • The company offers a holistic financial wellness ecosystem beyond just EWA.
  • PayActiv is a Public Benefit Corporation and Certified B Corp, emphasizing social responsibility.

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