Full-Time

Director of Card Services

Confirmed live in the last 24 hours

PayActiv

PayActiv

201-500 employees

Provides early access to earned wages

Fintech
Social Impact

Compensation Overview

$130k - $150kAnnually

Expert

Milpitas, CA, USA

Hybrid position based in Milpitas, California.

Category
Financial Planning and Analysis (FP&A)
Risk Management
Finance & Banking
Required Skills
Customer Service
Requirements
  • 10+ years in card management roles
  • Proven ability to thrive in a mid-stage startup
  • A reputation of being trustworthy with integrity and dignity
  • Ability to be agile and aggressive with a positive attitude
  • Be a strategic risk-taker
  • Have a service mindset to support other stakeholders, clients, and cardholders
  • Excellent communication skills both written and verbal
  • Proficient in Google Office suite
Responsibilities
  • Participate and support the card growth plan
  • Card content and collateral including web, app, collateral, and user notifications.
  • Paycard onboarding experience
  • Card IVR and customer service experience
  • Card issues reported at customer service and client support
  • Card reviews and complaints on social media including card declines
  • Paycard business analysis and client QBRs
  • Liaison between Paycard sales, onboarding, and account management

PayActiv provides a financial service that allows workers to access their earned wages before the traditional payday. This service helps individuals avoid high fees associated with payday loans and overdrafts. PayActiv calculates the amount of wages workers have earned but not yet received using time and attendance data. Once the employer or benefits provider sends the funds, they are loaded onto the worker's Payactiv Visa Card, allowing for quicker access to money. Unlike many competitors, PayActiv does not charge employers for offering this service, instead generating revenue through transaction fees when workers use their cards. The company's goal is to support workers financially while also being socially responsible, as it operates as a public benefit corporation and certified B Corp.

Company Stage

Series C

Total Funding

$130.2M

Headquarters

San Jose, California

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

11%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • PayActiv's services have been shown to significantly reduce reliance on payday loans and overdrafts, providing substantial financial relief to workers.
  • The company's partnerships with major platforms and organizations, such as Oracle and Paycor, expand its reach and potential customer base.
  • Winning multiple awards, including the Gold Stevie® Award for Corporate Social Responsibility, highlights PayActiv's industry leadership and positive impact.

What critics are saying

  • The fintech sector is highly competitive, and PayActiv must continuously innovate to maintain its market position.
  • Dependence on transaction fees from Payactiv Visa Cards could be a vulnerability if usage patterns change or regulatory environments shift.

What makes PayActiv unique

  • PayActiv's unique business model, which does not charge businesses to offer its services, sets it apart from competitors who often impose fees on employers.
  • As a certified B Corp and public benefit corporation, PayActiv's commitment to social responsibility and financial wellness is a significant differentiator in the fintech space.
  • Integration with major platforms like Oracle Cloud HCM enhances PayActiv's accessibility and appeal to large enterprises, distinguishing it from smaller, less integrated competitors.

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