Full-Time

Director of Card Services

Confirmed live in the last 24 hours

PayActiv

201-500 employees

Earned wage access and financial wellness platform

Data & Analytics

Financial Services

Consumer Goods

Senior, Expert

Milpitas, CA, USA

Required Skills

Agile

Sales

Communications

Customer Service

Requirements

10+ years in card management roles
Proven ability to thrive in a mid-stage startup
Trustworthy with integrity and dignity
Agile and aggressive with a positive attitude
Strategic risk-taker
Service mindset
Excellent communication skills
Proficient in Google Office suite

Responsibilities

Participate and support the card growth plan
Manage card content and collateral
Oversee Paycard onboarding experience
Handle Card IVR and customer service experience
Address card issues reported at customer service and client support
Manage card reviews and complaints on social media
Conduct Paycard business analysis and client QBRs
Act as a liaison between Paycard sales, onboarding, and account management

Who we are…

We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.

Payactiv is seeking a Director of Card Services, based in our Milpitas CA office. In this new role, as the Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.

What you will do...

Participate and support the card growth plan
Card content and collateral including web, app, collateral, and user notifications.
Paycard onboarding experience
Card IVR and customer service experience
Card issues reported at customer service and client support
Card reviews and complaints on social media including card declines
Paycard business analysis and client QBRs
Liaison between Paycard sales, onboarding, and account management

What you need...

10+ years in card management roles
Proven ability to thrive in a mid-stage startup
A reputation of being trustworthy with integrity and dignity
Ability to be agile and aggressive with a positive attitude
Be a strategic risk-taker
Have a service mindset to support other stakeholders, clients, and cardholders
Excellent communication skills both written and verbal
Proficient in Google Office suite

What we offer:

· Health, dental and vision insurance

·401K, traditional and Roth

·Tuition Assistance or Tuition Reimbursement

·Monthly Gym Reimbursement

·Paid time off to volunteer

·Paid Family Leave (California)

·Paid Vacations

·Complimentary office lunches

·Opportunity to grow

·Opportunity to work with a great team committed to making a difference.

PayActiv

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Website

View Company Profile

Working at Payactiv offers the unique opportunity to be part of a team that enhances financial wellness by providing employees timely access to their earned wages through advanced payment technologies. This role in promoting financial empowerment not only makes it a rewarding place to work but also places the company at the forefront of addressing real-world payroll challenges. The focus on both technology-driven solutions and employee financial health fosters a culture of innovation and responsibility.

Company Stage

Series C

Total Funding

$135.2M

Headquarters

San Jose, California

Founded

2012

Growth & Insights

Headcount

6 month growth

↑ 7%

1 year growth

↑ 0%

2 year growth

↑ 24%