Desktop Services Technician
Stefanini
Desktop Services Technician
Stefanini
Global tech consulting with AI-first
Responsible for receiving, analyzing, and resolving customer requests for all call types coming into the desk. Issues that are beyond Tier II are to be escalated to the appropriate personnel including but not limited to: Desktop Services Analysts. Responsible for, but not limited to: providing exceptional customer service, with first contact resolution being the ultimate goal; following proper call handling and incident troubleshooting procedures; following established ticket creation, routing, and escalation procedures; meeting established minimum individual performance standards on call and ticket stats; complying with all team and departmental policies and procedures; and accepting and working issues escalated from Tier I personnel. This position is also responsible for providing training and guidance to Desktop Services Tech I. This position will also be assigned special projects as required. Provides support for moderate tasks. Requires minimal supervision.
Exceptional Customer Service Skills
Technical Documentation Skills
Strong Verbal and Written Communication Skills
Experience with Microsoft Office/Exchange, Lotus Notes, Active Directory, Active Roles helpful.
Experience in problem solving, and software installs remotely using LANDesk helpful.
Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues
Contract - To - Hire
Stefanini is a global technology and business consulting firm that helps organizations with digital transformation. It provides services across seven specialized units—Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing—to deliver end-to-end solutions. The company works by combining advisory work, implementation, analytics, AI, and security across projects, using an integrated, end-to-end approach to drive measurable results for clients. Stefanini differentiates itself through its large international footprint (present in 41 countries with over 38,000 employees) and its status as the most internationalized tech company in Brazil. It emphasizes co-creating solutions with clients and applying AI-first methods to transform businesses. Its goal is to help clients achieve real, lasting digital transformation and build a better future through practical, collaborative technology work.
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