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Linah Group

Customer Support Engineer - Agriculture Sector

Full-TimeUpdated on 10/15/2026
No salary listed
Mid, Senior
Bachelor's
Bahariya Oasis, Al Wahat Al Baharia, Giza Governorate, Egypt
In Person
Field ServiceEquipment Field Service

About the job

Requirements
  • A Bachelor of Science degree in Agricultural Engineering, Agronomy, Plant Protection, or Crop Science.
  • Excellent Arabic and a good command of English for reporting.
  • Familiarity with software, helpdesk tools, data logging, and customer relations.
  • Three to five years of intensive, direct field experience in large-scale commercial fruit or high-value date palm cultivation.
  • Practical field capability to identify crop nutritional deficiencies, irrigation blockages, and phytosanitary threats.
  • Experience using mobile agricultural logging applications, entering field data into enterprise resource planning systems, and handling basic digital mapping tools.
Responsibilities
  • Execute precision field audits, routine standard recommendation visits, emergency pest scouting, and technical worker training across designated owned, managed, and consulting-only properties.
  • Execute routine and unannounced on-site technical audits using the Quality Department’s 1–5 scoring matrix to evaluate soil, irrigation, nutrition, and crop health status.
  • Author data-backed technical recommendation reports after every site visit, detailing corrective protocols and submitting them within contractual timelines.
  • Monitor, log, and document field performance and biological efficacy of traded vendor inputs, including fertilizers and pesticides, and leased machinery used on client farms.
  • Conduct localized, hands-on field workshops for farm labor on pollination, pruning, canopy management, and harvesting protocols.
  • Cross-reference physical field observations with digital soil moisture sensors, weather stations, and enterprise resource planning logs, escalating discrepancies to the Regional Account Manager.
  • Comply with daily deployment routes, ticketing priority rules, and travel schedules issued by the Centralized Planning Department.

About the company

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