Revenues Officer - Recovery

Be part of our successful Recovery Team to collect outstanding Housing Benefit overpayments, council tax arrears, negotiate with debtors, maintain client records, apply appropriate recovery actions, and liaise with other revenues teams.

This will include communicating with the public, various government bodies and enforcement agents.

In this role you will:

• monitor client accounts to check payments received
• deal with telephone contact from the public
• accurately update computer systems and records
• keep up in a fast-paced partnership environment
• liaise with other departments, Citizens Advice and Enforcement Agents

You will need:

• to be a team player and work on your own initiative
• great communication skills – written and verbal
• excellent customer service skills
• the ability to work from home where necessary
• to be based at any of the ARP offices
• above all enthusiasm! 

Why work for us? 

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council,take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf). 

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.