ServiceNow Development Manager

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Responsibilities

Peraton is seeking a ServiceNow Development Manager to lead a team of ServiceNow developers supporting enterprise workflow automation, service management, and platform modernization initiatives. The successful candidate will provide technical leadership, personnel management, and development oversight while ensuring delivery of secure, scalable, and maintainable ServiceNow solutions in support of mission operations.

Personnel Leadership

• Lead, mentor, and develop a team of ServiceNow developers and platform engineers.
• Conduct performance evaluations, establish employee development goals, and support career growth initiatives.
• Review and approve employee timesheets, leave requests, and personnel actions.
• Support recruiting, interviewing, onboarding, and retention of technical staff.
• Assign work, balance workloads, and coordinate staffing priorities in partnership with program leadership.
• Foster a collaborative, high-performing engineering culture focused on quality, accountability, and customer satisfaction.

Technical Leadership

• Provide technical direction and oversight for ServiceNow development, configuration, and administration activities.
• Review solution designs, development efforts, testing results, and implementation plans to ensure alignment with customer requirements and platform best practices.
• Oversee the development and maintenance of workflows, Flow Designer solutions, business rules, client scripts, script includes, and custom ServiceNow applications.
• Guide development of Service Catalog offerings and end-to-end request fulfillment processes.
• Provide oversight for integrations between ServiceNow and external systems utilizing web services and the platform’s integration tools.
• Support development and enhancement of Service Portal pages and user-facing platform experiences.
• Ensure platform configurations align with security, scalability, and maintainability requirements.
• Support troubleshooting, root-cause analysis, and resolution of complex production issues.

Platform Operations and Governance

• Oversee development, testing, deployment, upgrade, patching, and instance-cloning activities across ServiceNow environments.
• Ensure proper configuration and administration of tables, forms, notifications, service level agreements (SLAs), security controls, and CMDB components.
• Establish and enforce development standards, documentation requirements, testing procedures, and peer review practices.
• Ensure all platform changes are properly documented, reviewed, tested, approved, and implemented in accordance with established change management processes.
• Coordinate deployment planning, release readiness activities, and rollback procedures to minimize operational risk.
• Support weekly status reporting and development metrics as required by program leadership and customers.
• Partner with infrastructure, cybersecurity, and engineering teams to maintain platform availability, security, and compliance.

Qualifications

Required Qualifications

• 10+ years of related IT experience
• 3+ years of experience leading, supervising, or managing technical teams.
• Active TS/SCI clearance with the ability to obtain and maintain a polygraph (U.S. Citizenship Required)
• Demonstrated experience conducting performance evaluations, employee development, workload management, and personnel administration.
• Experience leading ServiceNow development teams supporting platform administration, application development, workflow automation, and integration activities.
• Experience with ServiceNow workflows, Flow Designer, business rules, scripting, Service Catalog development, and platform configuration.
• Experience supporting ServiceNow integrations and interface development with external systems.
• Experience supporting platform lifecycle activities, including testing, deployments, upgrades, and production support.
• Experience working in Agile, Scrum, or other iterative development environments.
• Strong written and verbal communication skills with the ability to interface effectively with technical and non-technical stakeholders.
• Experience implementing and enforcing change management processes, including documentation, peer review, testing, deployment approvals, and rollback planning.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with REST APIs and SOAP web services.
• Experience with ServiceNow IntegrationHub.
• Experience integrating ServiceNow with enterprise applications, cloud services, and third-party platforms.
• ServiceNow Certified Implementation Specialist certification in one or more ServiceNow product areas.
• Experience with HelpNow
• Experience supporting IT Service Management (ITSM), IT Operations Management (ITOM), or CMDB implementations.
• Experience with Service Portal development and user experience enhancements.
• Experience supporting AWS cloud environments and cloud-based service management solutions.
• Familiarity with ITIL principles and service management best practices.
• Experience supporting federal government, Intelligence Community, or other highly regulated environments.
• Experience managing geographically dispersed technical teams.

Benefits:

Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan.

Target Salary Range

$112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement

Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Statements


EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.