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Full-Time

Information Systems Support Specialist

Confirmed live in the last 24 hours

VAST

VAST

51-200 employees

Develops artificial gravity space stations

Aerospace

Compensation Overview

$26.98 - $38.55Hourly

+ Equity

Mid

Long Beach, CA, USA

US Citizenship Required

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Zendesk
JIRA
Requirements
  • 2+ years of experience in IT or Information Systems support
  • Proven experience with ITSM tools
  • Strong problem-solving skills and ability to work independently and collaboratively
  • Exhibits excellent communication and interpersonal skills
  • Demonstrated ability to resolve difficult technical issues with limited information
Responsibilities
  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Maintains and supports enterprise software applications running on Vast resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
  • Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects
  • Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
  • Strong troubleshooting of Windows 10/11 operating system
  • Strong troubleshooting of MacOS
  • Some understanding of Active Directory or LDAP
  • Onboarding / offboarding users
  • Perform timely software upgrades as required
  • Provide support for multiple locations

Vast Space develops artificial gravity space stations designed to support human life beyond Earth. Their technology uses large spinning structures to create centrifugal force, which mimics Earth's gravity, addressing the health issues caused by weightlessness during long-term space missions. The company primarily serves clients in the aerospace sector, including government agencies and private space exploration firms, who are interested in sustainable habitats for missions to the Moon and Mars. Unlike competitors, Vast Space focuses on creating customizable modules for various scientific and industrial applications, ensuring their solutions meet specific client needs. The goal of Vast Space is to expand humanity's presence in the solar system while promoting sustainable growth and protecting Earth's ecosystem.

Company Stage

N/A

Total Funding

N/A

Headquarters

Long Beach, California

Founded

2021

Growth & Insights
Headcount

6 month growth

44%

1 year growth

95%

2 year growth

651%
Simplify Jobs

Simplify's Take

What believers are saying

  • Vast Space's Haven-1 is set to be the world's first commercial space station with high-speed, low-latency internet connectivity via SpaceX's Starlink, promising unprecedented communication capabilities.
  • The company's collaboration with NASA under the CCSC-2 agreement provides access to invaluable technical expertise and data, accelerating the development of artificial gravity stations.
  • High-profile appointments, such as veteran NASA astronaut Garrett Reisman and space executive Clay Mowry, bring extensive industry experience and credibility to Vast Space.

What critics are saying

  • The ambitious goal of developing artificial gravity space stations involves significant technical and financial challenges, which could delay project timelines.
  • Reliance on partnerships with other companies, such as SpaceX for launches and AddValue for connectivity, introduces dependencies that could impact operations if these partners face issues.

What makes VAST unique

  • Vast Space's focus on artificial gravity space stations sets it apart in the space industry, addressing the critical issue of weightlessness that other companies often overlook.
  • Partnerships with leading companies like SpaceX and AddValue enhance Vast Space's technological capabilities and market reach, providing a competitive edge.
  • The company's commitment to sustainable growth and leveraging space resources without harming Earth's ecosystem is a unique value proposition in the aerospace sector.