Full-Time

Information Systems Support Specialist

Posted on 8/28/2024

VAST

VAST

501-1,000 employees

Develops artificial gravity space stations for habitation

Industrial & Manufacturing
Aerospace

Compensation Overview

$26.98 - $38.55Hourly

+ Equity

Mid

Long Beach, CA, USA

This is a full-time, non-exempt, in-person position in Long Beach.

US Citizenship Required

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Zendesk
JIRA
Requirements
  • 2+ years of experience in IT or Information Systems support
  • Proven experience with ITSM tools
  • Strong problem-solving skills and ability to work independently and collaboratively
  • Exhibits excellent communication and interpersonal skills
  • Demonstrated ability to resolve difficult technical issues with limited information
Responsibilities
  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Maintains and supports enterprise software applications running on Vast resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
  • Comfortable with enterprise application access controls, troubleshooting / reproducing software bugs, and partnering with Technical Product Managers on larger projects
  • Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
  • Strong troubleshooting of Windows 10/11 operating system
  • Strong troubleshooting of MacOS
  • Some understanding of Active Directory or LDAP
  • Onboarding / offboarding users
  • Perform timely software upgrades as required
  • Provide support for multiple locations

Vast Space develops artificial gravity space stations designed to support human life beyond Earth. Their technology uses large spinning structures to create centrifugal force, which mimics Earth's gravity, addressing the health issues caused by weightlessness during long-term space missions. The company primarily serves clients in the aerospace sector, including government space agencies and private exploration companies, by providing advanced habitats for missions to the Moon and Mars. Vast Space differentiates itself by focusing on sustainable space habitats that can be customized for various scientific and industrial applications. The goal of Vast Space is to expand humanity's presence in the solar system while ensuring that this growth does not harm Earth's environment.

Company Stage

N/A

Total Funding

N/A

Headquarters

Long Beach, California

Founded

2021

Growth & Insights
Headcount

6 month growth

2%

1 year growth

1%

2 year growth

14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing interest in space tourism boosts demand for Vast's innovative space habitats.
  • Collaboration with NASA under CCSC-2 offers expertise and potential future contracts.
  • Experienced advisors like Garrett Reisman enhance Vast's credibility in the space industry.

What critics are saying

  • Competition from established companies like Blue Origin may overshadow Vast's market efforts.
  • Reliance on SpaceX's Starlink poses risks if SpaceX faces operational challenges.
  • Unfunded NASA collaboration requires Vast to rely on its own capital, straining resources.

What makes VAST unique

  • Vast is pioneering artificial gravity space stations for long-term human habitation.
  • The company focuses on sustainable space habitats using centrifugal force to mimic Earth's gravity.
  • Vast collaborates with SpaceX for advanced communication via Starlink on its Haven-1 station.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Parental Leave

401(k) Retirement Plan

Company Equity

INACTIVE