SAP Sales & Distribution - Central Key User / Business Analyst

Job Description

Process improvement:

- Coordinate planning, execution, and evaluation of processes for stakeholder requests to ensure consistency and efficiency.
- Serve as a key position to consolidate and represent APAC BU Sales requirements globally within a single ERP system.
- Drive cross-functional collaboration to align regional needs with global standards and system capabilities.
- Support continuous improvement initiatives to optimize workflows and enhance user experience within the ERP environment.

Change & Demand management:

- Specify, evaluate, and approve demand requests to ensure alignment with stakeholder requirements, business objectives, and Continental's strategic direction toward a standardized ERP landscape.
- Conduct testing and validation of system enhancements prior to deployment in the productive SAP environment.
- Collaborate with cross-functional teams to implement improvements and maintain system stability.
- Consult stakeholders to ensure compliance with global standards and best practices during change management and system updates.
- Process tickets related to system errors or service requests in the BMC Helix ticketing system.

Consulting, Training and Collaboration:

- Support and advise decentralized key user organizations (LKU in sales and plant locations worldwide) to improve and enhance processes, with a focus on APAC.
- Organize and deliver system training sessions for GSS key users worldwide, including preparation of documentation in multiple formats (OneNote, PowerPoint, video).
- Plan, organize, and actively participate in international key user meetings to foster collaboration and standardization.
- Maintain regular alignment with CKU of other SAP modules (Finance, Controlling, Purchasing) to ensure integrated process flows.

Authorization:

- Manage SAP authorization and role assignments in compliance with the 8th EU Directive and audit requirements.
- Assist in annual global reviews of critical SAP authorization analysis to ensure system security and regulatory adherence.
- Provide support for reporting requests, delivering accurate account-level figures for business analysis.
- Ensure alignment with global standards and best practices for authorization management and data integrity.

Projects:

- Participate in upcoming projects involving organizational change management, project management, specification, implementation, and rollout (e.g., S/4HANA project Grip4T).
- Provide consulting and representation for the business organization in international IT projects, ensuring requirements are met.
- Collaborate with global teams to align project deliverables with business objectives and system standards.
- Support testing, documentation, and deployment activities during major system upgrades and rollouts.
- Act as a key position between business stakeholders and technical teams to ensure smooth project execution.

Qualifications

Education/Certification: Degree in business sciences or information technology

Professional experience: 

• Several years of experience in sales, sales related or sales supporting (e.g. IT) functions
• Experience in SAP SD requested, good overall business process knowledge (Order 2 Cash)

Project and/or Process Experience:

• Experience in leading projects and able to lead / facilitate process improvements.
• Structured and analytical work approach and ability to work independently.
• Experience of travelling world wide (focus on APAC) and willingness to travel.

Interculture/International Experience:

• Good interpersonal and communication skills (e.g. Business English, Presentations) to interact with external and internal stakeholders.
• Intercultural sensitivity and experience of working in intercultural teams.

Additional Information

Ready to drive with Continental? Take the first step and fill in the online application.