Office SME

Job Title: O365 SME – 8-10 yrs. experience

Location: India

About Zensar:

Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in banking and financial services, hi-tech and manufacturing, insurance, consumer services, and more. We prepare our clients for sustainable success through experience design, cloud technology, advanced analytics, and business acceleration.

About Job:

We are hiring a highly experience & talented O365 professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us.

• Must be highly experience in managing & troubleshooting Microsoft O365 suite & collaboration services (Outlook, SharePoint, OneDrive, MS Teams, Exchange, etc.)
• Continuously monitor and report Office 365 utilization and security.
• Provide technical support to the MS Teams Voice environment
• Possess a strong ability to understand the customer infrastructure landscape, identify opportunities, and overcome any technical obstacles to meet or exceed customer needs. 
• SME skills in accessing & designing O365 environment solutions for continuous service improvements would be preferred. The positions require the ability to design, develop & implement solutions to modernize the customer environment
• Provide support, troubleshoot and resolve reactive incidents redirected from service desk team.
• Develop and update internal documentation and configuration items
• Act as subject matter expert on O365 support and being accountable for the outcome of project.
• Implement approved technology changes following Microsoft standards and best practices.
• Assist in training or create end-users Training documents
• Knowledge of Office365 Security and Compliance Centre
• Troubleshoot various Office 365 issues including connectivity and mobility issues from the end user perspective
• Experience with email system (e.g. on premise and cloud) administration services (e.g., mailbox administration, add/move/delete, mailbox permissions, creation of distribution lists and owners, manage address list, creating storage groups, backup/restore), including wireless device components 
• Public folder administration services (e.g., creation/deletion of folders, folder owner permissions and ownership assignment, and folder replication management) 
• Able to Install, test, provide technical support, database administration and security administration for electronic mail & SharePoint farm environment – On-Prem & Cloud 
• Provide end to end messaging technical assistance and subject matter expertise support as required and escalate to Level 4 manufacture as required to resolve issues as needed in a timely manner 
• Able to Provide configuration support for messaging connectors (e.g., SMTP) to the Internet and other electronic mail systems 
• Experience in providing messaging backup and recovery and archiving to meet requirements (e.g., Enterprise Compute, regulatory, compliance requirements)
• Experience with Perform mailbox provisioning (e.g., retention, size, archival) 
• Experience in management of on-premise infrastructure & assessing the system to modernize & migrate the existing environment to SharePoint online
• Develop technical artifacts, automation templates, and other customer facing tools that help accelerate adoption of O365 services
• Act as liaison with other IT support team members to resolve issues in a timely manner and ensure proper documentation, notification, escalation tracking and follow-ups of all incidents and requests
• Amenable to a flexible work schedule, as the need arises
• Ability to work independently as well as ability to collaborate across teams in support of complex global engagements. Ability to collaborate with peers and across teams

Must Have’s:

• Education: Bachelor’s degree in equivalent industry experience 
• Successfully implemented/supported Office 365 and supporting identity technologies.
• Expertise in the Office 365 platform and all O365 technologies – Email, SharePoint, OneDrive, MS Teams Voice
• Understanding of Identity Management Solutions aligned to Office 365 including Azure AD, Azure AD Connect and AD FS
• Extensive experience in O365 suite of services management and transformation project (management, assessments, migrations, consolidations projects, etc.)
• Focused on continuous service improvements of customer’s O365 landscape
• Experience with using IT service management tools (e.g.; Summitt AI) 
• Excellent communication, organization and writing skills are required 
• Microsoft 365 Identity and services, Microsoft 365 Mobility & security certifications
• Knowledge of Windows Server, MS Exchange and Office 365 solutions

Good to Have:

• Microsoft 365 Certified: Enterprise Administrator Expert
• ITIL knowledge of  V3
• Experience in designing and implementing automation scripts