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Capgemini

Global consulting, technology services, outsourcing

SAP Service Delivery Manager

Implementation & Technical Account ManagementUpdated on Nov 2
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • At least 9 years of overall experience; 9–12 years is specified.
  • Strong hands-on experience with SAP modules, including ECC and S/4HANA.
  • At least 5 years of SAP Application Management Services experience, including Incident, Problem, Change, and Request Management.
  • Experience with P&L ownership, budgeting, Statement of Work creation, financial reporting, risk management, and program governance.
  • Experience leading teams, managing stakeholders, and delivering with Agile/Scrum practices.
  • Experience driving automation, transformation programs, and operational improvements, and working with ServiceNow or other ITSM tools.

Responsibilities

  • Lead SAP Application Management Services engagements, owning service delivery, client management, and governance.
  • Manage program planning, issue and risk resolution, budgets, profit and loss, financial reporting, and delivery milestones.
  • Serve as the primary client-facing delivery lead and ensure stakeholder alignment and service excellence.
  • Lead multiple Scrum teams, mentor team members, and drive project execution using Agile/Scrum methodologies.
  • Drive automation, operational efficiency, quality controls, process improvements, and SAP transformation initiatives.

Desired Qualifications

  • PMP or ITIL certification is preferred.
  • Scrum Master certification is desirable.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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