Account Administration Specialist

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology department​ as an Account Administration Specialist located in our WarsawCenter of Excellence office (remote).

Position Summary:
The Account Administration Specialist's core responsibilities include creating accounts on various systems for new hires, maintaining existing accounts, provisioning access to restricted systems/services and ensuring that access for those leaving GT is suspended in a timely manner. The team also maintains most of the firm distribution lists, shared mailboxes, cloud storage enterprise accounts, and Office 365 licenses.

Key Responsibilities:
• Creates and maintains Active Directory and ADERANT accounts for GT employees, including account changes, deactivations, and deletions.
• Manages cloud accounts in Microsoft Entra (Azure).
• Manages user accounts in 3rd party/external systems to include Dropbox, BOX, Google Workspace Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc.
• Creates and maintains firm wide distribution lists in AD on prem.
• Creates and maintains cloud groups on Microsoft Entra (Azure).
• Logs, tracks, and updates all requests via ticketing system (Ivanti).
• Identifies issues that require approval of Office of Firm Counsel and works closely to obtain approvals and track in SQL database for user recertification.
• Updates and maintains assigned service requests; follows up with clients and others in IT as needed.
• Provides Tier I support when required and On-Call support to Account Administration Team.
• May assist in training of new Helpdesk representatives and Account Administration personnel.
• Provides advanced support for HR, Office of Firm Counsel.
• Participates in identifying and implementing improvements for the Account Administration function.
• Serves as Account Administration SME on firm-wide technology projects and may manage small projects as assigned.
• Acquires and maintains advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes.
• Reviews communications regarding new policies, procedures, and system changes/outages.
• Maintains Account Administration documentation and procedures that include SOP’s and QRC documentation.

Qualifications:
Skills & Competencies
• Knowledge of Helpdesk and call center tools and operations.
• Proficient in documenting technical processes and procedures.
• Strong attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment, adapt to shifting priorities, and work independently.
• Provides outstanding client service, meets high quality standards for services, and meets or exceeds client expectations; able to ask probing questions to quickly identify and resolve escalations.
• Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team.
• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to maintain confidentiality of information.

Education & Prior Experience
• BA/BS Degree preferred.
• 3-5 years’ experience in Active Directory or related experience.

Technology
• MCSA: Microsoft Certified Solutions Associate A+, AZ900 Azure Fundamentals, Security+ and Network+ certifications are highly desirable.
• Proficiency with Windows-based software and Microsoft Office 365 required.
• Knowledge or experience with Ivanti ticketing system or similar.
• Knowledge or experience with SQL management.
• Knowledge or experience in PowerShell.
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.

Other:

• Be a Polish citizen living in Poland or a foreign national living in Poland with the right to work in Poland without a work permit.