Executive Director Operations

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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Executive Director Operations – West Palm Beach

Location

West Palm Beach

Facility

Florida West Palm Beach

Department

Administration-Weston Hospital

Job Code

001382

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As Executive Director of Operations – West Palm Beach, you will oversee the daily operations of assigned hospitals, ensuring alignment with organizational goals, operational priorities, and high-quality patient care. You will work closely with hospital leadership and the Vice President of Operations to improve efficiency, monitor financial performance, support physicians and caregivers, and lead key strategic growth initiatives across the market.

This position will also play a critical leadership role in the planning, activation, and operational oversight of major expansion efforts in the West Palm Beach market. Our new 120,000-square-foot outpatient facility, is fully designed and currently under construction, with an anticipated opening in November 2027. Activation workstreams for this facility are now beginning, and this role will be instrumental in leading and coordinating those efforts.

As Executive Director of Operations – West Palm Beach, you will oversee the daily operations of assigned hospitals, ensuring alignment with organizational goals, operational priorities, and high-quality patient care. You will work closely with hospital leadership and the Vice President of Operations to improve efficiency, monitor financial performance, support physicians and caregivers, and lead key strategic growth initiatives across the market.

A caregiver in this position works days from 8:00 a.m. – 5:00 p.m. 

A caregiver who excels in this role will:  

• Execute the strategic and operational goals of the organization and supports strategy implementation for assigned hospital(s).
• Lead planning, activation, and operational readiness efforts for 15 City Place, the new 120,000-square-foot outpatient facility opening in November 2027.
• Serve as the West Palm Beach operations lead for planning, activation, and oversight once the new hospital opens.
• Assess and drives stakeholder engagement for new business opportunities that are presented from local, national, and international sources.
• Partner with hospital leadership to develop the strategic and operational goals and needs of the organization and support strategy implementation.
• Work with partners such as Regent ASC Management Company and others to support community physician engagement and identify opportunities across outpatient and inpatient settings.
• Lead teams to execute on service line transitions, new services or programs and operational enhancements and changes.
• Manage daily facility operations for assigned hospital(s). Manage ambulatory operations and hospital facilities for associated Provider-Based Billing locations.
• Manage daily ancillary services in partnership with Institute leadership.
• Coordinate and direct the hospital allied health and operational leads to ensure operational efficiencies and patient focused care.
• Demonstrate visibility and accessibility to staff by making rounds, conducting staff meetings, and focus on caregiver engagement strategies. Support caregiver engagement initiatives by driving response rates and any required improvements for caregiver engagement and culture of safety surveys.
• Provide input to design facility master plan and specific physical facilities. Participate and execute on planning activities.
• Develop and monitor annual operating budget for the areas assigned and financials of designated hospital(s) in partnership with shared services, where appropriate.
• Monitor financial and operational performance in partnership with Finance (e.g. budgeted volumes, revenues, expenses) for assigned hospital(s).
• Oversee execution of capital projects, expansion projects, and operating initiatives. Provide input to design facility master plan and specific physical facilities for anchor facility assigned hospital(s).
• Monitor workforce productivity of shared services and allied health, maximizing productivity with appropriate authority delegation to achieve goals in partnership with shared services and ancillary leaders. Seek to maximize productivity and efficiencies across submarket.
• Support hospital throughput in collaboration with physician and nursing leadership. Serve as a liaison between the medical staff and clinical departments; promotes environment of collaboration with medical staff and hospital clinical departments to provide for the needs of patients.
• Assure regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met for entire submarket. Collaborates with the governing body, management, medical staff and clinical staff in planning, promoting and conducting hospital-wide performance assessment and improvement. Report findings to appropriate hospital, medical and governing board committees.
• Participate with members of hospital governing board, medical staff, administrative team, and hospital management in the design and execution of strategic plan.

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s degree in business administration, Health Care Administration or related field and ten years of progressively responsible experience in a healthcare environment, hospital or health system, including 5 years of demonstrated management experience
• Understanding of economics and market forces of the health care industry
• Strong hospital management experience
• Experience and responsibility for recruitment, budgeting, and strategic development with a strong track record of success
• Experience in managing clinical services and support services in competitive markets, including productivity enhancement, cost reduction, new program development, quality improvement, and lean and process improvement strategies.

Preferred qualifications for the ideal future caregiver include:  

• Master’s Degree
• Hospital activation/opening experience
• Design and construction planning experience
• Physician relationship development
• Experience leading growth initiatives

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to operate a computer and other office equipment.
• Ability to communicate effectively and exchange accurate information.
• Ability to travel throughout the health system.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.