Lead Technician - Desktop Support

Who We Are:

Neurocrine Biosciences is a leading biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering, developing and commercializing life-changing treatments for patients with under-addressed neurological, psychiatric, endocrine and immunological disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, hyperphagia in patients with Prader-Willi syndrome, endometriosis* and uterine fibroids*, as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For more than three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. For more information, visit neurocrine.com, and follow the company on LinkedIn, X, Facebook and YouTube. (*in collaboration with AbbVie)

About the Role:

Deploy and maintain the end user computing environment for our employees based in Europe (mainly in London, UK and Basel, Switzerland). Build new hire PCs, mobile devices, and resolve cloud-based issues. Mentor junior technicians, contractors, and temporary workers. For highly complex issues that require other teams to resolve, coordinate with those teams to resolve and close tickets. May also include supporting the Audio Visual (AV) and associated IT services for the Company such as ensuring that all AV requirements requested by internal customers are met and providing AV/IT technical assistance to the customer as required. This role is onsite with a requirement to be in our London office 3 days a week.

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Your Contributions (include, but are not limited to):

• Act as the primary IT contact for all UK based employees supporting all requests from inception to resolution or coordination with another team

• Supporting other locations if needed

• Work advanced level support tickets

• Mentor junior technicians, contractors, and temporary workers

• Complete highly complex and\or technical projects

• Install and configure computer hardware, software, systems, phones, mobile devices, and printers

• Work with vendors and business partners to setup and troubleshoot lab equipment

• Test new technology and provide feedback and recommendations

• Setup new hire systems and equipment

• Support business applications

• Provision new mobile devices from the corporate account

• Monitor and maintain cloud applications including Office 365

• Respond in a timely manner to service issues and requests

• Provide technical support across the company (in person or over the phone)

• Notate all work in service-now ticketing system

• Repair and replace equipment as necessary

• Assist with Ergonomic requests

• Assist in setting up equipment for special events as needed.

• Other duties as required

• May also include AV Support such as:

• ​Under direct supervision, work on assignments that may be complex in nature where technical know-how and initiative are required to resolve problems. May provide input to recommendations in providing AV and associated IT (information technology) support to all levels of the company

• Provide support for conference room setup, audio/video conferencing, and other audio/visual and associated IT related tasks as necessary

• Perform scheduled maintenance of all audio-visual equipment including software and firmware updates including built in personal computer devices

• Conduct consistent, frequent inspection of all conference rooms to ensure they are in good working order for daily scheduled meetings

• Maintain and document inventory of software, supplies, and equipment

• Maintain and validate all AV cabling (standardize and label each connection) and associated IT equipment

• Interact with outside vendors to obtain warranty repairs and technical support

Requirements:

• L3 qualification or equivalent and 6+ years of related experience as an IT support specialist OR

• BS/BA in Computer Science or technical field and 4+ years of related experience as an IT support specialist

• Complete understanding of Microsoft Windows 7 and 10 operating system

• Advanced knowledge and support of cloud applications including Office 365

• Ability to lift and carry heavy equipment

• Ability to maintain professional attitude under high demand situations

• Works with technical teams and uses accumulated high-level technical knowledge and judgment to solve problems encountered in a fast-paced environment

• Expert with iPhone and iPad setup and support

• Has developed specialized skills through job-related training and considerable on-the-job experience

• Applies in-depth skills and understanding in multiple processes and procedures to carry out assignments or has developed these skills in a single area

• Demonstrated problem solving skills

• Exceptional oral and written communication skills

• Strong interpersonal skill with the ability to work with various team members and maintain a positive attitude

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Neurocrine Biosciences is an EEO/Disability/Vets employer.

We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description.