Order Execution Officer

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

ROLE PURPOSE

The Order Execution Officer is responsible for end-to-end order execution – from order receipt, production follow-up, quality and packing compliance, to ready-for-shipment and handover to freight forwarders under CPT Incoterms. The officer ensures that all customer orders are executed accurately, on time, and in full, while driving the new Ship-Hold policy and retention invoicing process.

KEY RESPONSIBILITIES:

• Order Management & Execution: Receive and validate customer orders and sales contracts, maintain the Order Execution Tracker and accurate ERP entries, follow up on production status and lead times, and enforce FIFO and Ship-Hold principles.
• Packing, Documentation & Readiness: Coordinate factory packing in line with customer and CPT requirements, ensure all orders have complete shipping documentation, arrange pre-shipment inspections and distribute daily Ready-for-Shipment reports by 10:00 AM.
• Logistics & Shipment Coordination: Liaise with freight forwarders to schedule collections under CPT terms, ensure customers collect all ready loads in line with the Ship-Hold policy, and monitor delivery timelines while escalating delays or documentation issues.
• Customer & Stakeholder Management: Maintain daily communication with customers, sales teams and India Operations, providing proactive updates on order progress, ready shipments, retention due dates and ageing stock.
• Retention, Financial Compliance & Reporting: Ensure separate retention invoicing, maintain and reconcile the Retention Register with Finance, follow up on retention release certificates, and prepare weekly Order Ageing, Ready Orders and Execution Performance reports are weekly Order Aging, Ready Orders, and Execution Performance reports

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field.
• 2-4 years' experience in Order Management, Logistics Execution, or Export Operations. Experience in manufacturing/trading environment is an advantage.
• Hands-on experience with ERP (SAP / Oracle / D365) and Excel (Advanced – VLOOKUP, Pivot).
• Knowledge of Incoterms, especially CPT, FOB, CFR, and export documentation.
• Experience working with factories and freight forwarders.

SKILLS & COMPETENCIESS

• Strong execution and follow-up skills – highly organized and detail-oriented.
• Excellent communication and stakeholder management.
• Ability to work under pressure with many orders getting ready at the same time.
• Problem-solving and proactive escalation. Customer-centric mindset and ability to enforce policy politely but firmly.
• Team player with high integrity.

WHAT WE OFFER

• Competitive salary and benefits.
• Opportunity to work in a regional role covering 5 countries.
• Learning and career growth in a multinational environment.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

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