speakit

Digital dictation and speech recognition solutions

Polish Customer Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-time

About the Job

Requirements

Native-level or near-native Polish language ability and good English skills.
Tech savvy, curious, and able to apply problem-solving acumen.
Able to identify technical issues and suggest immediate solutions to clients.
Able to provide systematic assistance to customers in a communicative manner.
High School Diploma holder.
Flexible to work night shifts and weekend shifts, if applicable.
Prior customer support experience is advantageous, not required.

Responsibilities

Act as the first point of contact for Polish-speaking customers.
Identify and assess customers’ needs to achieve satisfaction.
Assist customers with managing and securing their accounts and passwords.
Resolve customers’ online store post-sales requests.
Deliver high-quality support.
Manage large amounts of incoming calls and emails.
Build sustainable relationships and trust with customer accounts.
Handle customer complaints and provide appropriate solutions.

Desired Qualifications

Prior customer support experience.

Polish Customer Support Specialist - Athens

speakit · Athens, Greece · Full-time · Posted 2021-07-14

Workplace: on_site

Department: Polish

Description

Do you speak Polish fluently?

Work for the world’s largest multinational company, join a dynamic & multicultural team and let your new journey begin in Athens!

If you are a great communicator, with patience and a problem-solving attitude, you are who we are looking for!

Waste no time, a__pply now!

What you will need to do:

Act as the first point of contact for all the Polish-speaking customers
Identify and assess customers’ needs to achieve satisfaction
Assist customers to manage/secure their account & passwords
Resolve customers’ online store post-sales requests
Deliver high quality support
Manage large amounts of incoming calls & emails
Build sustainable relationships and trust with customer accounts
Handle customer complaints, provide appropriate solutions

Requirements

Native-level or near-native level in Polish language, along with good English skills
Tech savvy, curious and problem-solving acumen
Able to identify technical issues and suggest immediate solutions to clients
Provide systematic assistance to customers in a communicative manner
High School Diploma holder
Flexible to work night shifts/ weekend shifts (if applicable)
Active listener
Prior customer support experience would be an advantage

Benefits

Excellent salary (1046€ – 1100€ Gross)
14 salaries
Performance-based bonus
First-class ongoing training and development
Remote opportunities all over Greece
Career development opportunities
Relocation package in case you reside outside of Greece
Multicultural and modern working environment
Employee relations team to assist you with integrating the Greek lifestyle & culture

The position requires relocation to Greece

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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