Treatment Specialist

A LITTLE MORE AMBITION. A LITTLE MORE TWIST.

What if your next role gave you more than the opportunity to drive sales and build meaningful client relationships? What if it gave you room to grow, a team that backs you, and an environment where the client experience matters just as much as the results?

Treatment Specialist (Part-Time), Brea CA

Location: 375 W Birch St Ste 1-a, Brea, CA 92821

Schedule: 2-3 shifts a week, including every Saturday

Compensation: Total compensation of $22–$35 hourly, based on performance

Welcome to OrangeTwist.

We believe there’s a better way to do aesthetics. One that brings together clinical expertise, innovative treatments and genuine hospitality. High standards without the formality. A premium experience that still feels personal. And a team that takes its work seriously, supports one another and is always looking for ways to raise the bar.

With 24 locations and growing, seven types of treatments under one roof and an employee Net Promoter Score (eNPS) of 75, we're building something different in aesthetics. We want our people to feel that difference, too.

A PLACE TO FIND YOUR TWIST

At OrangeTwist, your development matters. We invest in our people through ongoing education, training and support through our platform TwistED. We want you to keep building your knowledge, refine your skills and grow in confidence throughout your career.

High standards come with a little more Twist. We build trust, show up for each other and believe the best experiences come from sincere connections, teamwork and a genuine desire to inspire confidence. You'll have the opportunity to bring your personality, share ideas and create those WOW moments that make the difference. We're ambitious, entrepreneurial and always looking for what's next.

Bring what makes you brilliant. We'll bring a little more Twist.

THE OPPORTUNITY

We're looking for a Treatment Specialist to join our OrangeTwist team. You'll build meaningful client relationships, help drive sales and create the thoughtful, personalised experience OrangeTwist is known for.

You'll combine a passion for aesthetics with a client-first approach, helping each person explore our treatments, products and membership options and feel confident in their choices. Working closely with the Center Manager and wider team, you'll turn enquiries into appointments, support our sales goals and help ensure every client feels welcomed and cared for throughout their journey.

WHAT YOU'LL BRING TO THE EXPERIENCE

• Lead and motivate the center team to achieve individual and team sales targets. 
• Develop and implement effective sales strategies to maximize revenue. 
• Analyze market trends and competitor activities to identify business opportunities. 
• Work with the team to develop and execute action plans. 
• Monitor and evaluate the performance of sales. 
• Track key performance indicators (KPIs) and provide regular reports to management. 
• Build and maintain strong relationships with clients. 
• Ensure a high level of customer satisfaction. 
• Oversee the center sales process from lead generation to closing deals. 
• Collaborate with other departments, such as marketing and operations, to streamline processes and improve efficiency. 
• Represent the company in a positive and professional manner 
• Greet all visitors with a friendly attitude, complete check-in process and connect them with the appropriate OrangeTwist team member 
• Answer phones and center email in a courteous and professional and timely manner; takes messages, answer questions, schedule appointments, or direct call as needed 
• Up-sell products and services to clients and process payments 
• Receive and sort daily mail; prepares and forwards outgoing mail and packages 
• Performs general clerical duties including but not limited to filing, photocopying, organizing and maintain file system, files correspondence and other records 
• Partner with Center Management to order and maintains supplies and keep reception area organized and clean 
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues 
• Acquire and maintain knowledge of Zenoti, OrangeTwist membership, & rewards and financial programs. 
• Knowledge of OrangeTwist treatments and procedures.

WHO THRIVES AT ORANGETWIST?

You bring high standards, genuine care and the curiosity to keep raising the bar.

You'll also bring:

• High school diploma or equivalents
• Minimum 2 years experience in a sales role.
• Experience in lead/supervisor/leadership (Preferred)
• Minimum of 1 year experience in a spa, wellness, or beauty environment (Preferred)
• Strong communication skills and the ability to build trust and rapport with clients.
• A thoughtful, client-first approach.
• Ownership, curiosity and a willingness to learn, share ideas and keep developing.
• Warmth, integrity and the personality to help make OrangeTwist what it is.

You don't need to arrive with everything figured out. You do need to bring the ambition to keep learning and the care to get the details right.

YOUR TWIST COMES WITH BENEFITS

• Competitive compensation and an incentive plan
• Generous paid time off, sick time and paid holidays
• Medical, dental and vision insurance
• 401(k) employee contributions, flexible spending account (FSA) and dependent care options
• Continuing education through our own university
• Employee referral bonus programme
• Employee resource groups and professional development opportunities
• A forward-thinking, transparent and inclusive company culture

Benefits vary by role and eligibility.

READY FOR A DIFFERENT KIND OF TWIST?

If you love helping clients feel confident, building genuine relationships and turning great service into strong sales, we'd love you to join a team that believes there is always a better way.

Bring your expertise. Bring your ambition. Bring your Twist.