Maintain a positive attitude and strong work ethic.
Demonstrate professional conduct.
Responsibilities
Oversee the entire customer service and parts experience from appointment setting through finalizing the customer bill.
Greet customers and establish and maintain positive rapport.
Assist customers in determining their needs and promote appropriate products.
Run the parts counter.
Estimate repair costs and prepare itemized service orders.
Initiate service orders, secure customer signatures, and close completed orders.
Develop a thorough understanding of the company's products and services.
Use effective service sales processes and actively seek sales opportunities.
Maintain communication with customers and follow up after work is completed to ensure satisfaction.
Understand customer needs and work to exceed customer expectations.
Comply with company policies and procedures.
Desired Qualifications
At least two years of experience is preferred but not required.
Company:Wilkins Recreational Vehicles Job Title: Parts Retail Specialist
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
$60,000.00-$80,000.00 Annually.
Benefits:
Medical/Dental/Vision Insurance
401K with Employer Matching Program
PTO and Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Job Description:
This position oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill.
Job Responsibilities:
Greets, establishes, and maintains a positive rapport with customers.
Assists customers in determining needs; promotes our products, accordingly.
Ability to run the parts counter.
Estimates cost of repair and prepares itemized service order.
Initiates service orders, secures customer’s signature, and closes when completed.
Develops a keen understanding of all of our products and services.
Understands effective service sales processes and actively seeks sales opportunities.
Maintains good communication with customer and follows up after work is completed to ensure satisfaction.
Understands customer’s needs, committed to exceed customer expectations every day.
Complies with all company policies and procedures.
Position Requirements:
A minimum of 2 years’ experience is preferred but not required,
Motivated individual who enjoys working in a fast-paced environment,
Professional appearance,
Strong communication skills,
Positive attitude,
Strong work ethic,
Professional conduct.
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.