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Marsh

Global insurance brokerage and risk advisory

Account Executive - Health and Benefits, Multinationals

Customer SupportConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listed

About the Job

Requirements

  • Training in insurance and experience in the insurance sector, such as with insurance companies or brokers; technical training focused on organizational management or administration, or university education preferably in Administration, Engineering, Economics, or Law, is also considered.
  • Experience valued in corporate client service, health insurance, claims, reimbursements, renewals, and account management or maintenance.
  • Two to three years of experience in similar functions.
  • Proficiency with Microsoft Office, especially Excel for formulas, data management, information matching, and pivot tables, and PowerPoint for presentations.

Responsibilities

  • Provide high-level customer service, addressing inquiries and requests from clients, insured members, and their employees about health plans, documentation, insurance use, procedures, claims, and reimbursements.
  • Advise insured members on proper use of their insurance and support case management through closure.
  • Coordinate medical cases with clinics, providers, and healthcare entities, including tracking guarantee letters, medical procedures, requests, prioritizations, and pending cases.
  • Evaluate and coordinate reimbursements or claims with the Claims team; track reimbursement settlements and send information to clients to close cases.
  • Handle and manage complaints with timely, solution-oriented responses; rehabilitate documents that are flagged or pending and reinforce the documents required through the Marsh inbox.
  • Obtain physician options at the client's request; coordinate appointments for special cases and coordinate medication delivery with insurers.
  • Train clients to use self-service reimbursement tools.
  • Support account management and maintenance by tracking agreements recorded in meeting minutes, supporting the Account Manager or Account Executive, and coordinating with MMB Consulting on delivery of the value proposition.
  • Coordinate and track preparation and presentation of reports committed to in service agreements, involving internal support teams as needed.
  • Review and validate commercial and operational account follow-up, helping identify opportunities to improve client service.
  • Complete policy-renewal checklists in the SGS system according to Operations' documented process and verify that renewed health plans match negotiated terms.
  • Review, send, and archive contracts and policies in designated systems; track internal requests involving procedures, the inbox, renewals, and collections.
  • Keep insured-member information current, including names, email addresses, and other relevant data, and track requests submitted to insurance companies.
  • Download Health Risks and Occupational Risks invoices; send account statements every two weeks when Premium Tracking does not perform this activity.
  • Prepare and coordinate special deliverables, including reports, documents, and discount documents; obtain approvals for retroactive items by requesting approval and completing forms; request advance invoices and historical documents.
  • Prepare special reports requested by clients or internal teams; coordinate special reimbursements after approval; calculate premiums for SCTR and Vida Ley.
  • Generate EPS and/or SCTR certificates in emergencies or outside regular hours when applicable, and handle urgent or otherwise unspecified operational tasks that meet client needs and fall within the role's scope.
  • Support commercial and corporate activities by participating in client-requested talks and training, supporting policy quotations and health fairs, reviewing and validating account follow-up, attending internal meetings, contributing to internal projects, and participating in internal training and courses.
  • Communicate in English when required, mainly by email and occasionally through calls, webinars, or Talent Development meetings, maintaining professional communication standards with multinational stakeholders.

Desired Qualifications

  • Intermediate English proficiency for this multinational role.
  • Strong diction and spelling for frequent interaction with corporate clients.
  • Customer orientation, organization, follow-up, and urgency when managing volume and service-level agreements.
  • Analytical ability, attention to detail, time management, and collaborative work focused on results.
  • Proactivity and a continuous-improvement focus.

About the Company

Marsh

Global insurance brokerage and risk advisory

Marsh helps organizations manage risk and obtain insurance by acting as a risk adviser and broker, placing coverage with multiple underwriters rather than from a single source. It has grown into a diversified professional services firm that includes Mercer, Guy Carpenter, and Oliver Wyman, all under one holding company. Unlike traditional brokers, Marsh combines risk transfer with advisory and consulting services across insurance, reinsurance, HR, and management consulting. Its goal is to lower clients’ financial risk and total cost of risk by offering integrated risk management and advisory solutions.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1871

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