All Accor

Global hotel management, franchising, loyalty program

Front Office Agent Intern - Receptionist

Hotel Guest ServicesConfirmed live in the last 24 hours

InternshipNaples, Metropolitan City of Naples, Italy€2.88 /hrIn-person

About the Job

Requirements

Excellent knowledge of Italian and good knowledge of English.
Good interpersonal and communication skills.
Ability to work in a team and interact with the public.
Precision, flexibility, and willingness to learn.
A diploma or course of study in tourism or hospitality.

Responsibilities

Welcome guests during check-in and check-out.
Manage reservations and guest requests.
Perform front- and back-office activities, including email, telephone, and use of the management system.
Provide tourist information and personalized assistance.
Collaborate with other hotel departments, including housekeeping, food and beverage, and maintenance.

Descrizione del lavoro

Accoglienza clienti al check-in e check-out
Gestione delle prenotazioni e delle richieste degli ospiti
Attività di front e back office (email, telefono, sistema gestionale)
Fornire informazioni turistiche e assistenza personalizzata
Collaborazione con gli altri reparti dell’hotel (housekeeping, F&B, manutenzione)

Qualifiche

Ottima conoscenza della lingua italiana e buona conoscenza dell’inglese
Buone capacità relazionali e comunicative
Attitudine al lavoro in team e al contatto con il pubblico
Precisione, flessibilità e predisposizione all’apprendimento
Diploma o percorso di studi nel settore turistico/alberghiero

Informazioni aggiuntive

All'ibis Styles Napoli Garibaldi troverai un ambiente professionale e stimolante, una formazione on-the-job con possibilità di crescita futura, un'esperienza diretta in una catena alberghiera riconosciuta a livello internazionale.

Entra a far parte del nostro team e vivi da protagonista il mondo dell’hotellerie!

Compensation: N/A to 500 (EUR) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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