Administrative Coordinator - Physical Security Support

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a full-time, highly motivated and detail-oriented Administrative Coordinator to support our Physical Security team by coordinating day-to-day requests, maintaining accurate records, assisting employees and vendors, and keeping follow-up activities on track. This role is a strong fit for someone with administrative coordination, office operations, facilities support, or similar background who brings strong organizational skills, takes initiative, and follows tasks through to completion. Prior experience with alarm, video, or facility access systems is not required. The ideal candidate uses a structured, hands-on approach to solving problems, is comfortable learning new systems and procedures, and thrives in a fast-paced environment.

Success in this role requires the ability to prioritize and adapt in a fast-paced environment while remaining dependable and responsive to employee needs.

“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”

Pay range: $22.00 - $24.00/hour. Flexible depending on experience and qualifications. Junior level candidates typically start at the lower end of the range, with opportunities for growth as skill develop.

Location: This is an on-site position. Candidates must live within 60 miles of our corporate office located at 3003 Lafayette Road, Portsmouth NH to be considered for this position.

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace©
• Free identify theft protection through IdentityForce©
• Tuition reimbursement.
• Training and career growth opportunities.

Key Responsibilities

• Perform routine status checks of video and alarm systems, document issues that need attention, and track follow-up.
• Review after-hours alarm notifications or video system issues, gather and review relevant information to determine what occurred, and coordinate next steps.
• Process and review workplace incident reports, organize supporting documentation, gather additional details to clarify what occurred, and complete required follow-up.
• Process employee facility access requests, maintain access records, and help resolve issues with the related systems.
• Research and help resolve issues with alarm, video, and facility access systems, document findings, and track each issue through resolution.
• Coordinate with external vendors for software and equipment support, communicate service needs clearly, and track progress on open requests.
• Conduct annual branch visits to review facility access practices, alarm and video systems, and related workplace procedures; document findings and coordinate follow-up.
• Provide employee guidance and training on facility access, alarm procedures, and workplace incident reporting, explaining requirements clearly and answering questions.
• Maintain accurate records and follow established procedures for employee change requests, issue tracking, compliance reviews, and related administrative tasks.
• Regular and reliable attendance is an essential function of this position.
• Perform other duties as assigned.

Qualifications

• Experience in administrative coordination, office operations, facilities support, or a related field preferred. Experience coordinating requests, maintaining records, supporting employees, or working with vendors is transferable to this role. Prior experience with alarm, video, or facility access systems is not required.
• Strong organizational and prioritization skills, with the ability to keep requests, records, and follow-up activities on track.
• Ability to manage multiple tasks and respond to competing priorities.
• A high level of attention to detail and accuracy in documentation and day-to-day work.
• Self-motivation, initiative, and the ability to work independently and take ownership of responsibilities.
• A practical, analytical approach to problem-solving, with a willingness to learn new software, workplace systems, and administrative procedures.
• A strong work ethic and a proactive, results-driven approach to completing tasks and resolving issues.
• High school diploma or equivalent required.
• Valid driver's license with clean driving record required.

Work Environment & Expectations

• Primarily a desk-based position.
• Regular travel required for facility visits.
• Ability to stand for up to 2 hours.

• Ability to lift boxes up to 50 pounds.

• Ability to use computers for up to 8 hours.
  

At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer