Services Admin



1,001-5,000 employees

AI search platform for companies

Data & Analytics
AI & Machine Learning

Junior, Mid

London, UK

Required Skills
  • BA/BS degree or equivalent experience
  • 3+ years of operations, technical support, customer success, or analyst experience
  • Experience presenting value-driven narratives and metrics in front of internal or external stakeholders
  • Direct experience working in the Yext platform is preferred, including a mastery of Content, Listings, Reviews, Pages, Search, and other features
  • Experience with Zendesk or other help desk software
  • Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data
  • Project management skills to effectively manage and prioritize your proactive tasks over time
  • Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
  • Detail-oriented, organized, process-driven
  • Ability to work quickly and accurately in a high-volume environment
  • Autonomous worker with excellent time management skills
  • Ability to thrive in a cross-functional team environment
  • Responsible for the successful administration of in-platform task execution for your assigned book of Enterprise customers
  • Proactively recommend and execute on optimizations on your customers’ products including but not limited to Content, Search, Pages, Listings, Reviews, and more
  • Present recommendations, results of execution, and the impact of the other Assistance work done by the team to customers regularly on meetings and strategic business reviews, focused on value and impact
  • Prioritize, triage, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
  • Interpret customer and other stakeholder requests, tailor conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
  • Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform
  • Create, maintain and optimize process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
  • Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
  • Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
  • Serve as a subject matter expert to customers as well as internal teams

Yext's mission is to transform the enterprise with AI search. The company offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business online they get direct answers – not links.

Company Stage

Series F

Total Funding



New York, New York



Growth & Insights

6 month growth


1 year growth


2 year growth



Comprehensive Benefits Program - One of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a robust and comprehensive benefits program, which includes top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.

Invested in Your Wellbeing - In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, as well as our corporate ClassPass membership.

Stay Informed - Our leadership team is committed to company-wide transparency, ranging from email blasts, biannual goal-setting days, and a weekly all-hands video meeting called Manifesto. Manifesto is a time for leadership to share company updates, showcase new products, highlight new deals, and provide kudos to well-deserved employees.

Collaborative Workspaces - Yext has amazing workspaces in many of the greatest cities in the world — from our magnificent new HQ in New York City to those in Chicago, Greater Washington DC, London, Miami, Munich, Paris, Tokyo, San Francisco, and more. Most job families within Yext allow employees to work from any office so they can experience the face-to-face collaboration, spontaneous interaction, and mutual learning that have become such hallmarks of our culture across the globe.

Life-Work Balance - We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.

Upward Mobility - One of the perks of being a relatively new publicly traded company is that there is no shortage of opportunity. This means our employees are presented with countless chances to move internally. Internal mobility is at the forefront of Yext’s hiring, as are learning and development, alongside our mentorship program and monthly lunch and learns sponsored by our ERGs.