Rhenus

Global freight, warehousing, logistics provider

Country Operational Excellence Manager

Business OperationsUpdated on Nov 14

Full-timeJakarta, IndonesiaNo salary listed

About the Job

Requirements

A completed degree in business, information technology, or engineering is required.
At least three years of experience as an Operational Excellence Manager or data quality manager, or at least three years of operational and management experience in air and ocean freight forwarding with a strong quality management focus, is required.
Strong analytical skills are required.
The candidate must be able to think in a structured manner.
The candidate must be able to consider both commercial and customer perspectives and operational and internal perspectives.
The candidate must demonstrate accountability and a results-driven mindset.
The candidate must be able to align with stakeholders at all levels of business and customer organizations.
The candidate must be able to communicate and collaborate with people from different regional backgrounds and roles.
The candidate must be able to perform under pressure.
Professional use of English is required.
Willingness to travel is required.

Responsibilities

Set up the sub-regional Operational Excellence structure and local responsibilities in collaboration with the Regional Head of Operational Excellence and the sub-regional CEO.
Analyze business and operational gaps before implementing new IT systems, and ensure seamless integration between system flows and operational processes before, during, and after rollouts.
Ensure data quality is measured at the sub-regional level and communicate with the respective Operational Excellence Country Managers.
Address data quality issues by understanding root causes and creating solutions, such as training or other methods, to improve quality.
Manage the respective Operational Excellence Country Managers as they conduct operational audits and error analyses to resolve operational issues and develop solutions.
Oversee adherence to, optimization of, and documentation for operations and related processes in coordination with other matrix functions' goals.
Provide input on creating an operational KPI framework that evaluates operational efficiency, data quality, and customer satisfaction, linked to operational processes and based on commercial team requirements, in collaboration with other team members.
Evaluate demands raised by the Operational Excellence Country Managers and steer and channel valid demands to the regional OET platform for consideration and evaluation.
Receive and decide on the assignment of resources to process and operations application changes, documentation modifications, and KPIs.
Consult with the Regional Head of Operational Excellence about master data standards, ensure business needs are covered, and oversee implementation in process and organizational standards.
Follow and use the regional auditing framework to regularly evaluate operational quality and customer satisfaction by checking documentation, data quality, and operational compliance.
Establish a framework to compare performance in the responsible countries and share best practices.
Coordinate additional tasks or projects with the respective Regional Head of Operational Excellence and the CEO.

Desired Qualifications

Additional languages are a plus.

What You Can Expect:

·SetupoftheSub-regionalOperationalExcellencestructureoflocalresponsibleincollaborationwiththe Regional Head of Operational Excellence and sub-regional CEO

·AnalysethebusinessandoperationalgapsbeforeimplementationofnewITsystems.Ensureaseamless integration between system flows and operations processes before, during and after any roll-out

·Ensurethatdataqualityismeasuredonthesub-regionallevel,andcommunicatetotherespectiveoperational excellence country managers

·Ensurethedataqualityissuesaretackledbyunderstandingtherootcausesandcreatetherespectivesolutions such as training or other methods, to improve the quality

·Managetherespectiveoperationalexcellencecountrymanagerstorunoperationalauditanderroranalysisto sort out operational issues and develop solutions

·Overseetheadherence,optimizationanddocumentationofoperationsandrelatedprocessesin

coordinationwithothermatrixfunctions’goals

·ProvideinputregardingthecreationofanoperationalKPIframeworkthatevaluatesoperationalefficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) in collaboration with other team members

·Evaluatethedemandraisedbytheoperationalexcellencecountrymanagers.Steerandchannelvaliddemands to the OET platform on regional level for consideration and evaluation

·Receiveanddecideontheassignationofresourcestoallprocessandoperationsapplicationschanges, modifications on documentation, KPI's, ETC

·ConsultwiththeRegionalHeadofOperationalExcellenceabout(master)datastandard,ensuringbusiness needs are covered and oversee its implementation in process and organizational standards

·Followandutilizetheregionalauditingframeworkthatregularlyevaluatesoperationalqualityandcustomer satisfaction by checking documentation, data quality, operational compliance, etc.

·Establishaframeworktocompareperformanceintheresponsiblecountriestosharebestpractices

Additionaltasks/projectscanbeaddedincoordinationwiththerespectiveRegionalHeadofOperational Excellence and the CEO

What You Bring:

·Completedbusiness,ITorengineeringdegree;Minimum3yearexperienceasOperationalExcellencemanager, data quality manager, or minimum 3 years of operational and management experience in air & ocean freight forwarding with a strong quality management focus

·Stronganalyticalskillsaremust

·Structuredthinkingability

·Abilitytoseethebiggerpicturebothfromcommercial/customerandoperational/internalperspective

·Highdegreeofaccountability,resultsdrivenmindset

·Abilitytoalignwithstakeholdersatalllevelsofthebusinessandcustomerorganizations

·Capableofcommunicatingandcollaboratingwithpeopleofdifferentregionalbackgroundsandroles

·Abilitytoperformunderpressureandconfidencetobeperformingstrong

·ProfessionaluseofEnglish,otherlanguagesareaplus

Willingnesstotravel

About the Company

Rhenus

Global freight, warehousing, logistics provider

Rhenus coordinates road, air, and ocean freight, contract logistics, warehousing, and port and inland waterway services from hundreds of locations worldwide to move goods for customers across many industries. By combining multimodal transport with warehousing and value-added services, it offers end-to-end supply chain solutions that include inventory management and distribution. Its global footprint and broad service mix, along with being part of the Rethmann group, lets it deliver integrated logistics with industry-specific expertise. Its goal is to help customers move and manage goods efficiently and reliably worldwide, optimizing supply chains and connecting producers with markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Holzwickede, Germany
Founded: 1912

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