Duty Security Officer

Job Description

As a Duty Security Officer, you will play an essential role in the day-to-day life of Cambridge House by creating an environment where guests, visitors and team members feel safe, cared for and entirely at ease. With calm, confidence and sound judgement, you will move seamlessly through the House, offering reassurance and vigilance that is discreet, respectful, and aligned with our values. A trusted presence behind the scenes, you will embody professionalism, composure and strength in both routine and unexpected situations. Working closely with the Front of House and broader operational teams, you will support a secure, seamless, and reassuring guest experience and team member environment. 

Key Responsibilities:

• Work as part of the Security team at Cambridge House, supporting the protection of the building, its guests and team members while contributing to a calm and welcoming atmosphere throughout the property.

• Provide a reassuring presence across all areas of the House, ensuring guests and team members feel both safe and genuinely at ease in their surroundings.

• Carry out regular patrols of guest areas, back of house corridors and the historic spaces of Cambridge House, remaining attentive to detail and sensitive to the character of the building.

• Respond promptly and professionally to incidents, disturbances or emergencies, remaining composed and measured at all times.

• Monitor CCTV, access points and security systems, ensuring any irregularities are identified and addressed with care and accuracy.

• Support the protection of all guests, private events and high-profile arrivals, maintaining discretion and a naturally unobtrusive approach.

• Assist with access control and key management procedures, ensuring systems are followed consistently and securely.

• Support fire life safety checks, routine safety inspections and emergency preparedness procedures across the property.

• Report incidents clearly and accurately, ensuring all relevant details are recorded in a timely and structured manner.

• Work collaboratively with other departments to ensure security measures sit comfortably within the flow of daily hotel operations.

• Maintain awareness of all activity around the House, remaining alert to anything unusual while respecting the privacy and experience of guests.

• Assist in maintaining a secure environment for deliveries, contractors and external visitors entering the property.

• Uphold all health and safety procedures and company standards, contributing to a consistently safe and well-managed environment.

Qualifications

• Previous experience in a Security Officer or similar role within a luxury hotel, private members’ club, or high-end hospitality environment.

• A valid Door Supervisor licence is essential.

• Strong understanding of hotel security operations, including CCTV and access control systems.

• Excellent communication skills with the ability to remain calm under pressure.

• Professional personal presentation and a discreet, guest-focused approach.

• Flexibility to work shifts, including nights, weekends, and public holidays.

• A proactive mindset with strong observational skills and attention to detail.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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