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Avasant

Global IT transformation and sourcing advisory

Performance Management Associate Analyst

Business OperationsConfirmed live in the last 24 hours
Full-timeMonterrey, Nuevo Leon, MexicoNo salary listed

About the Job

Requirements

  • An advanced level of English proficiency is required.
  • Advanced proficiency in Microsoft Excel is required.
  • Knowledge of ServiceNow is desirable.
  • The posting lists customer service attitude, business insight, information analysis, a results-driven approach, teamwork, continuous learning, research skills, database management, project management, time management, numerical analysis, customer services, informatics, Power BI, auditory processing, and reporting and analysis.
  • The desired areas of interest include electronic engineering, business, engineering, administration, engineering in technologies, programming, internal auditing, logistics, database administration, data processing, process engineering, industrial engineering, continuous improvement, auditing, and computer science.
  • The education level is recent graduate.

Responsibilities

  • Produce and distribute monthly evaluations of Service Provider service-level performance.
  • Support monthly governance meetings with Service Owners, the vendor management team, and Service Providers, including taking and distributing meeting minutes.
  • Support the client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluations of historical trends.
  • Archive and maintain historical records for monthly performance governance and reviews.
  • Maintain standards and templates.
  • Support the client Vendor Performance Manager's efforts to improve Service Providers' performance and service delivery processes.
  • Initiate the service credit process for breached SLRs/SLAs.
  • Support the development and maintenance of performance dashboards and reports.
  • Prepare and deliver analyses and reports to meet the client's needs.
  • Maintain relevant contract performance management data in the governance tool and/or library, as appropriate.
  • Participate in managed contract operational and governance meetings.
  • Coordinate with relevant business areas, including Procurement, Legal, and IT, on governance-related matters.
  • Support executive summary reporting.
  • Report risks and issues.

Desired Qualifications

  • Knowledge of ServiceNow.

About the Company

Avasant

Global IT transformation and sourcing advisory

Avasant is a management consulting firm that helps organizations turn technology into business value. Its services cover digital and IT transformation, sourcing advisory, global strategy, and governance, delivering high-value engagements through industry-focused innovation and flexible client solutions. The firm differentiates itself with experienced professionals (average 20 years in the field), a track record of 1,000+ engagements in over 40 countries, and recognized advisory methods that have earned multiple industry accolades. Avasant aims to help clients achieve successful technology-driven transformations while also supporting communities through the Avasant Foundation, which funds technology and skill development programs to create employment opportunities worldwide.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
2006

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