Full-Time

Director of Engineering

Marketing Suite

Confirmed live in the last 24 hours

Gorgias

Gorgias

201-500 employees

AI-powered customer service for e-commerce

Consumer Software
AI & Machine Learning

Senior, Expert

New York, NY, USA

Category
Applied Machine Learning
Conversational AI & Chatbots
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
Kubernetes
Apache Kafka
Marketing
Requirements
  • ~10 years in software engineering, with 5+ years in management or leadership roles.
  • Proven success delivering complex SaaS or marketing products to market.
  • Expertise in event-driven architectures, cloud-native solutions, and scalable systems.
  • Strong leadership and team-building skills, with experience in high-growth environments.
  • Excellent collaboration and communication abilities to align cross-functional teams.
  • Passion for leveraging AI technologies and driving category innovation.
  • Experience with AI models, machine learning systems, or e-commerce platforms.
  • Knowledge of Shopify or D2C ecosystems.
  • Background in category creation or launching new product verticals.
  • Familiarity with tools like Kafka, Kubernetes, or modern CI/CD pipelines.
Responsibilities
  • Define Strategy & Roadmap: Shape and execute the engineering vision for the Marketing Suite, ensuring it aligns with Gorgias’s business goals and customer needs.
  • Build and Lead a World-Class Team: Recruit, mentor, and grow a high-performing engineering team that thrives in a fast-paced environment.
  • Collaborate Across Teams: Partner closely with product, design, and go-to-market teams to bring innovative ideas to life and deliver exceptional user experiences.
  • Deliver AI-Powered Products: Drive the development of groundbreaking AI-driven outbound marketing tools and conversational AI solutions.
  • Innovate at the Forefront of AI: Integrate cutting-edge artificial intelligence and machine learning technologies into the Marketing Suite, staying ahead of industry trends.
  • Launch Independent Products: Deliver a standalone AI Marketing Suite that operates independently from the Gorgias helpdesk.
  • Establish Best Practices: Create and maintain processes for code quality, scalability, and system performance, ensuring long-term reliability and excellence.

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also resolve customer issues instantly, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history and loyalty status, which helps support teams deliver personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce their support workload. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

Company Stage

Series C

Total Funding

$98.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $29M funding will expand AI tools, automating 60% of customer support.
  • Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.
  • The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

What critics are saying

  • Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.
  • Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.
  • Reliance on Shopify integration poses risks if Shopify changes policies or competes.

What makes Gorgias unique

  • Gorgias offers AI-powered customer service tailored for ecommerce businesses.
  • The platform integrates seamlessly with Shopify, enhancing customer support efficiency.
  • Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen