Director of Engineering

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Are you ready to shape the future of AI-driven marketing? Join Gorgias as we redefine the landscape with a Next-Generation Marketing Suite that leverages cutting-edge AI to deliver hyper-personalized customer experiences at scale.

• Lead Innovation: Build and scale a world-class engineering team driving AI-powered marketing solutions.

• Transform Marketing: Build from scratch a next generation marketing AI Driven automation platform designed to disrupt traditional marketing tools and workflows.

• Leverage AI: Stay at the forefront of AI advancements, integrating them into a revolutionary Marketing Suite.

• High Impact: Your work will directly influence product adoption, customer engagement, and millions in GMV for D2C brands.

• Collaborate Globally: Partner with product, design, and GTM teams across time zones to deliver bold, innovative solutions.

About the Team

We are building the next generation of AI-powered marketing automation tools for e-commerce brands, with a strong focus on creating hyper-personalized, scalable customer engagement solutions. Our team is a dynamic group of engineers, product managers, and designers working together on high-impact projects that drive innovation. Currently, we’re developing the AI Sales Agent, and looking ahead to H2, we will embark on an exciting journey to build the next generation of marketing automation tools from scratch.

Who they are: Team members

• Bogdan Tănase, Engineering Manager, Marketing Suite

• Max Pruvost, VP of Product, Marketing Suite

About the Role

• Lead the engineering efforts behind the AI Marketing Suite, redefining marketing automation.

• Drive the development of products projected to influence $200M+ in GMV in 2025.

• Perfect for someone with experience delivering complex SaaS products, leading teams, and scaling systems.

What You’ll Do

• Define Strategy & Roadmap: Shape and execute the engineering vision for the Marketing Suite, ensuring it aligns with Gorgias’s business goals and customer needs.

• Build and Lead a World-Class Team: Recruit, mentor, and grow a high-performing engineering team that thrives in a fast-paced environment.

• Collaborate Across Teams: Partner closely with product, design, and go-to-market teams to bring innovative ideas to life and deliver exceptional user experiences.

• Deliver AI-Powered Products: Drive the development of groundbreaking AI-driven outbound marketing tools and conversational AI solutions.

• Innovate at the Forefront of AI: Integrate cutting-edge artificial intelligence and machine learning technologies into the Marketing Suite, staying ahead of industry trends.

• Launch Independent Products: Deliver a standalone AI Marketing Suite that operates independently from the Gorgias helpdesk.

• Establish Best Practices: Create and maintain processes for code quality, scalability, and system performance, ensuring long-term reliability and excellence.

Who You Are

Must-Haves

• ~10 years in software engineering, with 5+ years in management or leadership roles.

• Proven success delivering complex SaaS or marketing products to market.

• Expertise in event-driven architectures, cloud-native solutions, and scalable systems.

• Strong leadership and team-building skills, with experience in high-growth environments.

• Excellent collaboration and communication abilities to align cross-functional teams.

• Passion for leveraging AI technologies and driving category innovation.

Nice-to-Haves

• Experience with AI models, machine learning systems, or e-commerce platforms.

• Knowledge of Shopify or D2C ecosystems.

• Background in category creation or launching new product verticals.

• Familiarity with tools like Kafka, Kubernetes, or modern CI/CD pipelines.

Perks and Benefits

• 🏖️ 5-week vacation (We follow each country’s appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Daily lunch stipend ($15/ per workday)

• 🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser (CA only) explore our plans

• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!