Software Engineer 3 - Incident Response

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box is looking for a Software Engineer with operational skillset to join our evolving Cloud Operations and support an industry-leading platform. In this role, you will be at the heart of that transformation: identifying issues and driving them to swift resolution, while leveraging your software engineering expertise to design and build the tools, automation, and processes that define the next generation of cloud operations. You will shape how we improve manageability, observability, and resiliency of our most critical services, and drive down MTTx so that when incidents happen, we respond faster and smarter than ever before.

We are on an exciting journey of change - reimagining how we operate at scale - and we need the best talent possible to get us there. That's where you come in!

WHAT YOU’LL DO

• You’ll be part of the core operations team focused on leveraging AiOps in the incident management process

• Utilize both your technical and communication skills to lead incidents as Incident Commander through rapid incident resolutions

• Understand problems affecting the customer experience thoroughly enough to identify and advocate for the best solution

• Model solid engineering practices around architectural design, testability, scalability and maintainability and contribute effectively to technical discussions across the team.

• Build tools and processes to improve proactive monitoring and alerting, incident response, reducing toil, enhancing documentation, increasing observability coverage, and addressing technical debt as part of regular work.

• Get to work across organizational boundaries - collaborating with IT Operations, Corporate Security, Public Cloud, and Engineering teams to ensure high availability of all Box services.

• Participate in on-call rotation and drive improvements to incident response and system resilience.

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• You have 4+ years of professional software development experience in an object-oriented or functional programming language, such as Python; including 2+ years of experience with large-scale production operations or reliability engineering practice

• Systems thinker who can break down ambiguous problems, propose pragmatic solutions, and measure outcomes

• Experience with working with Kubernetes and Public Cloud (preferred GCP, AWS)

• Familiarity with observability, monitoring, and alerting tools, including querying and analyzing logs and metrics at scale (e.g., Splunk, BigQuery, Prometheus/Chronosphere, Grafana, SignalFx)

• Effective analytical, planning, organizational, and documentation skills

• Bachelor's degree in Computer Science or Information Systems or similar work experience

• You are passionate about taking on new challenges, you are a life-long learner who seeks out knowledge

• Experience with Infrastructure as Code (e.g., Terraform) and CI/CD a plus

• Experience leading incident response for production incidents is a plus

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chair Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

NOTICE OF USE OF AI 

At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here.