92NY

Jewish cultural and community center in New York

Membership Services Agent

Reception & Front DeskConfirmed live in the last 24 hours

Part-timeNew York, NY, USA$17 /hrIn-person

About the Job

Requirements

High school graduate or equivalent is preferred.
Previous customer-facing experience in a fitness center, spa, hotel, or hospital administration is preferred.
Strong verbal communication skills and attention to detail are required.
A friendly, engaging, and professional persona is required.
A proven track record providing high levels of customer service in a fast-paced, multitasking environment is required.
Cash-handling experience is required.
Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel, and Zoom is required.
Comfort operating multiline phone systems is required.

Responsibilities

Act as the first point of contact for the May Center by welcoming visitors, responding helpfully and professionally to telephone and email inquiries, ensuring appropriate actions are taken, and sharing information with the appropriate stakeholders in a timely manner.
Ensure that member check-in procedures are completed accurately.
Process memberships, guest passes, and payments for personalized services.
Sell Pro Shop items.
Process membership-related forms.
Perform other related duties as assigned or requested.

Desired Qualifications

Previous customer-facing experience in a fitness center, spa, hotel, or hospital administration is preferred.
High school graduation or equivalent is preferred.

Job Summary

The Membership Services Agent (MSA) is often the first interaction members, prospects, program registrants and guests have with the staff of the May Center for Health, Fitness & Sport. Their welcome must ensure a positive first impression. The MSA provides assistance and exceptional customer service to May Center members, program registrants, prospects, and guests. Responsibilities include ensuring that all individuals are greeted and given appropriate customer service, member check-in procedures are completed correctly, and that all point-of-sale transactions are processed efficiently.

Job Responsibilities Include

Act as the first point of contact for the May Center, welcome visitors, respond to telephone and email inquiries in a helpful and professional manner and ensure that appropriate actions are taken, and that information is shared with the appropriate stakeholder(s) in a timely fashion.
Ensuring that all member check-in procedures are completed accurately.
Processing of memberships, guest passes and payment for personalized services.
Selling Pro Shop items.
Processing membership-related forms.
Perform other related duties as assigned or requested.

Experience, Education, & Skills Desired

High School graduate or equivalent preferred.
Previous experience working within a fitness center, spa, hotel, or hospital administration in a customer-facing role is preferred.
Strong verbal communication skills and proven attention to detail.
Friendly, engaging, and professional persona.
Proven track record in providing high levels of customer service in a fast-paced, multi-tasking environment.
Cash handling experience.
Proficient with Microsoft Office Suite (Outlook, Word, Excel) and Zoom Experience and comfort with operating multi-line phone systems.

Work Environment & Requirements

Work Hours and Environment

13.5 hours/week

Tuesday and Thursday 4:00pm-8:00 pm and Saturday 3:00pm-8:30pm.

Per Diem Compensation

$17.00/ hour

About the Company

92NY

Jewish cultural and community center in New York

92NY is a Jewish cultural and community center that brings people of all backgrounds together through the arts, learning and shared activities. Its campus on Manhattan's Upper East Side hosts concerts, literary readings and public conversations, while its arts schools teach children and adults. Alongside these programs, it runs a nursery school, summer camps and a fitness center, and reaches learners beyond the city through Roundtable, its online classroom. Ticket sales, class fees and memberships fund its work alongside donations from individuals, foundations and other supporters. Founded in 1874, the nonprofit institution is headquartered in New York City.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York, NY
Founded: 1874

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