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Zifo

Specialist scientific informatics services for science

GxP Lab Computing Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNorth Chicago, IL, USA$90k - $100k

About the Job

Requirements

  • Excellent customer service skills and the ability to listen to and interpret client requests.
  • Ability to troubleshoot complex instrument and technology issues.
  • Strong oral and written communication skills.
  • Ability to identify, track, and complete tasks for multiple projects.
  • Knowledge of laboratory safety practices defined by the company or the customer's site safety code.
  • Bachelor's or Master's degree, or equivalent, in Pharmaceutical, Biotechnology, Biomedical, or Chemical fields.
  • At least 5 years of relevant technical experience, including Windows technologies, networking, remote computing, and backup systems.
  • At least 3 years of software development and testing experience.
  • At least 2 years of business requirements analysis and gathering experience.
  • Demonstrated domain-area knowledge.
  • Excellent analytical and interpersonal skills, a proven track record in system design and implementation, ability to guide colleagues' activities, and ability to gain client confidence and trust.
  • In-depth understanding of one or more Bio/Pharma areas: drug discovery and development processes; clinical study planning and data management; lab workflows; chemical and biologics material management; sample management; robotic systems integration and qualification; or operations KPI and metrics tracking.
  • Familiarity with at least one of Unix, Windows, or MVS operating systems.
  • Familiarity with object-oriented programming and structured programming methodologies.
  • Familiarity with the Waterfall and Agile software development processes.
  • Knowledge of change control management and risk management.
  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • Proficiency with at least one of Visio, Microsoft Project, or SharePoint.

Responsibilities

  • Manage requirements by understanding problem statements and challenges, defining scope, gathering requirements, and assisting with validation and compliance activities (IOPQ) as required.
  • Analyze current-state business processes and requirements and assist in building process-improvement plans.
  • Provide IT consulting by analyzing gaps and improvement opportunities based on industry best practices, evaluating industry trends for optimization, evaluating vendor solutions, facilitating prototype demonstrations as proofs of concept, and recommending process improvements suited to business needs.
  • Liaise with customers by meeting with internal and external service groups and leads, coordinating service timing between system or lab owners and third parties, providing weekly planning schedules for customer status meetings, and supporting monthly operational reviews and quarterly metrics reporting with department heads.
  • Provide on-site laboratory IT support, including break/fix support for instrument-connected systems and implementation of Windows-based security policies as required.
  • Ensure client corporate policy adherence through periodic reporting and compliance programs.
  • Act as the technical support contact for field service engineers and external vendors.
  • Provide technical subject matter expertise for new system validation and change management.
  • Create and maintain a physical inventory of laboratory equipment, PCs, software, and other relevant environmental information, if applicable.
  • Perform system preventive maintenance according to the client schedule, if applicable.

Desired Qualifications

  • Familiarity with U.S. and international regulations and standards governing technical solution development, such as GLP, GMP, 21 CFR Part 11, Part 210, Part 211, and Part 820, is optional.

About the Company

Zifo

Specialist scientific informatics services for science

Zifo provides tailored scientific informatics services across Laboratory/R&D, Manufacturing, and Trial operations to help science-driven organizations discover, develop, manufacture, and test products for global health. It partners with clients to assess needs, design and implement data-driven solutions, and manage ongoing operations using consulting, development, and managed services, leveraging cloud, HPC, data modeling, and instrument data. It differentiates itself with end-to-end informatics capabilities and deep domain knowledge, from transformation coaching to validation and custom integrations, all aimed at supporting research, development, manufacturing, and trials. Its goal is to empower customers to push the boundaries of science and technology while advancing global health and wellbeing.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$250M
Headquarters
New York, NY
Founded
2008

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