M

Meshy

Generates 3D assets from prompts

Customer Support Specialist

Full-TimeUpdated on 10/4/2026
CA$50k - CA$80k/yr+ Stock options
Mid, Senior
Remote in Canada
RemoteMust be based in Canada and work Eastern Time hours, with occasional meetings outside regular hours.

About the job

Requirements
  • At least 2 years of billing or subscription support experience, including at least 2 years supporting a large SaaS company's subscription product.
  • Hands-on experience handling complex billing scenarios, including discounts, refunds, and disputes, and independently resolving edge cases.
  • Ability to own the full support queue, including product bugs and feature requests.
  • Clear, empathetic communication and excellent written and spoken English.
  • Technical fluency and ability to quickly learn changing products and tools.
  • Ability to build structure in an environment where processes are not yet fully formed.
  • Experience with billing and ticketing systems such as Intercom, Stripe, PayPal, or similar.
  • Must be based in Canada and able to work Eastern Time hours; occasional meetings outside regular hours are expected, typically once or twice a week.
Responsibilities
  • Handle user issues during assigned hours, including product questions, product bugs, feature requests, and billing matters.
  • Make independent decisions on complex and edge-case refund and billing disputes, balancing user experience with company policy.
  • Partner with Product, Engineering, and Finance to investigate and resolve bugs, and route feature requests and user feedback to the appropriate teams.
  • Shape and continuously improve billing policy, refund rules, and internal handling frameworks and standard operating procedures.
  • Identify recurring issues and create self-service answers through Help Center articles and Intercom automations.
  • Review support ticket data and provide trends and recommendations for improvement to the team.
  • Own the Eastern Time support window and work with Growth and Customer Success to ensure support decisions reflect the full user relationship.
  • Start work no later than 8:00 AM Eastern Time, with a preferred start between 7:00 and 8:00 AM; coordinate handoffs with teammates in Beijing and the US West Coast.
Desired Qualifications
  • Support experience with AI or 3D products.
  • Experience building or optimizing Intercom.
  • Bilingual ability in English and Mandarin.

About the company

Meshy uses AI to generate 3D assets from text prompts or images in minutes. It provides Text-to-3D, Image-to-3D, AI texturing, and automated animation/rigging, with exports in FBX, GLB, and STL for Blender, Unity, and Unreal Engine. The platform combines modeling, texturing, and animation in a single workflow and offers a credit-based access model plus developer APIs and plugins. Its goal is to make 3D content creation faster and more accessible for game developers, artists, designers, hobbyists, and industries like gaming, XR, 3D printing, and architecture.

Company Size

51-200

Company Stage

Series B

Total Funding

$400M

Headquarters

San Jose, California

Founded

2021

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 2026 nearly $400 million Series B at $1.5 billion funds expansion.
  • The Sandbox partnership and KishMake integration broaden distribution into gaming and 3D printing.
  • Meshy 3D Agent and mobile apps reduce friction for creators on phones.

What critics are saying

  • OpenAI, Midjourney, and Tencent can bundle 3D generation into larger creative suites by 2027.
  • Paid Ultra 4K locks premium quality behind subscriptions, slowing adoption outside studios.
  • If rivals match 4096³ and cheaper pricing, Meshy becomes a commodity layer.

What makes Meshy unique

  • Meshy 7.1 reached 4096³ geometry on September 16, 2026, setting a 3D quality bar.
  • Its 15 million users and 100 million models create unmatched training and workflow data.
  • Mora links coding agents, Meshy 3D, and real-time video for interactive world creation.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

↑ 2%

1 year growth

↓ -2%

2 year growth

↑ 3%
PR Newswire
Sep 30th, 2026
Meshy hits $100M ARR with 100x growth in under two years, launches mobile app

Meshy, an AI 3D model company, has surpassed $100 million in annual recurring revenue, growing 100-fold from $1 million in under two years. The company now serves over 15 million registered users and 3,000 companies worldwide, who have generated more than 100 million 3D models on the platform. Half of the world's ten most valuable companies and teams at 200 Fortune Global 500 firms use Meshy. The company recently released Meshy 7.1, raising geometry generation to Ultra 4K resolution. Meshy has also launched its official iOS and Android app, allowing users to create 3D models from photos, sketches and text directly on their phones. In July 2026, the company raised nearly $400 million in a Series B round at a $1.5 billion valuation.

Crypto Games 3D
Sep 25th, 2026
The Sandbox partners with Meshy AI to compress creator pipelines from idea to playable.

The Sandbox partners with Meshy AI to compress creator pipelines from idea to playable. The Sandbox integrated Meshy AI into its creator pipeline. Creators generate 3D models from text or images. Meshy AI returns textured assets with PBR materials. Export formats include FBX and OBJ. The Sandbox editor imports generated files. Builders place models in virtual experiences. The platform uses SAND for land, transactions, and rewards. The integration targets asset production speed. It reduces manual modeling work. Meshy AI generates geometry, UV maps, and textures from prompts. The system supports low-poly, voxel, and cartoon styles. Creators iterate multiple versions. They select a final model. The process does not replace art direction, optimization, or game logic. It compresses modeling time from hours to minutes. Quality depends on prompt accuracy. Topology errors can occur. Rigging may fail on complex poses. Creators must clean assets before use. The Sandbox gains content volume. The platform competes with Roblox, Decentraland, and Fortnite Creative. AI-assisted creation lowers entry barriers for non-3D artists. More assets enter marketplaces, experiences, and virtual land activations. Higher content output can raise SAND transaction activity. Token price depends on market conditions, user growth, and platform revenue. The tooling update alone does not guarantee token appreciation. Studios gain scalable pipelines. Solo builders gain rapid prototyping. Meshy AI gains distribution in a Web3 gaming ecosystem. The company offers API access and plugin bridges. The Sandbox collaboration validates generative 3D as a production tool. Meshy AI collects usage data from creator workflows. The data improves prompt understanding, mesh topology, and texture consistency. Meshy AI gains brand exposure among blockchain gamers and digital asset creators. Uploaded references and generated outputs face content moderation. The Sandbox and Meshy AI enforce copyright checks and platform compliance. Users verify license terms before commercial use. The integration does not remove quality control duties. Creators remain responsible for asset performance and visual fit. Platforms adopt generative AI to cut production costs and raise content throughput. The Sandbox gains tooling differentiation. Meshy AI gains ecosystem validation. Creators gain speed but keep quality control. Market impact depends on adoption rates, asset quality, and economic incentives tied to SAND and creator royalties. The companies have not disclosed contract terms, revenue splits, or token incentives. Public details remain limited. The Sandbox provides land ownership, voxel editing, and scripting tools. Creators publish games, social hubs, and brand activations. Meshy AI adds text-to-3D and image-to-3D functions. The pipeline supports rapid iteration for level design. Builders test assets in sandbox environments before release. The integration does not change SAND tokenomics. It does not alter land scarcity or staking rules. It adds a production utility for creator communities. The partnership expands creator tooling across Web3 entertainment. It connects AI generation with metaverse publishing. Results depend on prompt quality, moderation, and market demand. The Sandbox and Meshy AI plan updates. Neither company confirmed timelines or pricing. Creators should monitor channels for API changes and policy updates. EXPLORE THE GAMES Crypto games. Project Price 24h Token prices in USD · CoinGecko · Checked 18:35 UTC

Newswire
Sep 21st, 2026
Meshy details mora, a research architecture for ai-generated interactive worlds, and launches Meshy 7.1.

Meshy details mora, a research architecture for ai-generated interactive worlds, and launches Meshy 7.1. Sep 21, 2026, 11:00 ET Publicly playable at mora.fun, Mora combines coding agents, 3D generation and real-time video; Meshy also introduces finer geometric detail with Meshy 7.1 SILICON VALLEY, Calif., Sept. 21, 2026 /CNW/ - Meshy, the AI-powered 3D generation platform, recently detailed Mora (Multimodal Open-world Real-time Architecture), its answer to one of the most ambitious goals in AI: generating complete worlds that people can explore, play and interact with in real time. Mora 1, an early demonstration available at mora.fun, features playable experiences ranging from spatial puzzles and multiplayer platforming to building, racing and sports, with switchable visual styles. Much of the industry has approached this goal by asking a single video model to simulate an entire world end to end - an approach that continues to struggle with consistent spaces and complex interaction. Mora is built on a different conviction: a world should be constructed, and only then rendered. The architecture assigns each part of world generation to the layer best equipped for it: coding agents write the logic and mechanics that make a world run; Meshy's 3D generation builds its spatial structure and assets; and a real-time video model turns that structure into final imagery and audio. The result is a foundation on which game rules hold, spaces persist, and visual quality rises with every generation of video models. Because the layers advance independently, progress anywhere in AI - stronger coding agents, richer 3D generation, faster video models - compounds inside Mora. For creators, the longer-term opportunity is to bring the elements of an interactive world into a more connected creative process. A change to how a game works could be developed alongside changes to how it looks, with agents helping to build and refine both. Because Mora separates these functions, advances in coding agents, 3D generation and video models can contribute to the architecture's development individually. Mora 1 is an early research demonstration focused on validating this architecture. Its public demos let visitors experience the approach through gameplay; a general-purpose world creation tool is a longer-term goal. Development of Mora 2 is underway as Meshy continues its research into richer AI-generated interactive experiences. Meshy 7.1: the first generative 3D model to reach 4096[3] geometric resolution Alongside its research into interactive worlds, Meshy continues to advance the 3D generation models at the core of its platform. On September 16, the company launched Meshy 7.1, the new version of its flagship image-to-3D model, now available to all registered users. Meshy 7.1 introduces two high-detail generation modes, Ultra 2K and Ultra 4K. At its Ultra 4K setting, Meshy 7.1 generates geometry at 4096[3] voxel resolution, with raw meshes reaching up to 80 million triangles before simplification. This makes Meshy 7.1 the first generative 3D model to reach 4096[3] geometric resolution. Fine features such as stitching, woven fabric and individual scales can be generated as part of the mesh itself. These geometric details matter in workflows such as 3D printing and digital sculpting, where surface structure must be carried by the model. In internal evaluations using Meshy's newly developed Detail Richness Benchmark, Meshy 7.1 ranked first among five tested image-to-3D models across all three evaluated rendering resolutions. The benchmark measures geometric surface detail, providing a focused assessment of this aspect of model quality. Methodology and results are available in Meshy's technical report, and the company plans to release the benchmark as a standalone tool. Ultra 2K and Ultra 4K modes, along with downloads of models generated by Meshy 7.1, require a paid subscription. Ultra 2K supports single-view and multi-view generation; Ultra 4K currently supports single-view generation. * What is Mora? Mora (Multimodal Open-world Real-time Architecture) is a research architecture developed by Meshy for creating AI-generated interactive worlds that people can explore, play and interact with in real time. Mora 1 is an early, publicly playable research demonstration, while a general-purpose world creation tool remains a longer-term goal. Development of Mora 2 is underway as Meshy continues its research into richer AI-generated interactive experiences. * How does Mora generate interactive worlds? Mora assigns different parts of world generation to specialized layers. Coding agents generate game logic and mechanics, Meshy's 3D generation provides assets and spatial structure, and a real-time video model generates the final imagery and audio. * What is the purpose of Mora's layered architecture? The architecture gives game rules and spatial relationships an explicit foundation in code and 3D graphics, allowing the video model to focus on visual presentation. The approach is designed to address challenges in maintaining consistent spaces and supporting complex interactions. * Where is Mora 1 available? Mora 1's playable research demonstrations are available at mora.fun. Current experiences include spatial puzzles, multiplayer platforming, building, racing and sports, with switchable visual styles. * What is Ultra 4K? Ultra 4K is one of two high-detail generation modes introduced in Meshy 7.1, alongside Ultra 2K. It generates geometry at 4096[3] voxel resolution, the highest setting available, so fine features such as stitching, woven fabric and individual scales are built into the mesh itself rather than painted on as textures. Ultra 4K currently supports single-view generation and requires a paid subscription. About Meshy Meshy builds foundation models for AI-powered 3D generation, helping people turn text and images into 3D assets for games, film, design and 3D printing. Founded by Ethan Hu, who holds a Ph.D. from MIT, Meshy serves more than 12 million registered users worldwide. In July 2026, the company announced nearly $400 million in Series B funding at a $1.5 billion valuation. Learn more at meshy.ai. SOURCE Meshy Runbo Li, Brand & Communications, [email protected]

PR Newswire
Sep 21st, 2026
Meshy launches Mora AI architecture for real-time interactive worlds and $400M-funded Meshy 7.1 with 4096³ resolution

Meshy has introduced Mora, a research architecture for AI-generated interactive worlds, alongside the launch of Meshy 7.1. Available at mora.fun, Mora 1 features playable experiences including puzzles, platforming, building, racing and sports with switchable visual styles. Mora uses a layered approach: coding agents handle game logic, Meshy's 3D generation creates spatial structure and assets, whilst a real-time video model produces final imagery and audio. This contrasts with single video models that struggle with consistent spaces and complex interaction. Meshy 7.1 introduces Ultra 2K and Ultra 4K generation modes. At Ultra 4K setting, the model generates geometry at 4096³ voxel resolution, reaching up to 80 million triangles — the first generative 3D model to achieve this resolution. Fine details like stitching and woven fabric are built into meshes rather than painted as textures.

PR Newswire
Sep 8th, 2026
Computer graphics pioneer Dr. Xin Tong joins Meshy as chief scientist

Meshy, an AI 3D generation company, has appointed Dr. Xin Tong as Chief Scientist. Dr. Tong, who spent 25 years at Microsoft Research Asia, will lead the company's long-term research strategy, focusing on next-generation 3D foundation models and multimodal world systems. Dr. Tong has published over 190 papers and his work has been cited more than 21,000 times. His research includes O-CNN, an octree-based architecture for processing high-resolution 3D shapes, and recent projects like TRELLIS and MoGe. The appointment marks Meshy's expansion from creating individual 3D assets to building systems that can understand and run complete digital worlds. Meshy raised nearly $400 million in July 2026 at a $1.5 billion valuation and serves over 12 million registered users.