Implementation Manager
Confirmed live in the last 24 hours
Assembled

51-200 employees

Workforce management
Company Overview
Assembled is a fast-thinking, fast-moving, empathy-driven team inspired by one main goal: to create intelligent systems in service of people helping people. We've started on this path by addressing the very real, very underserved needs of customer support teams.
Data & Analytics
B2B

Company Stage

Series B

Total Funding

$70.7M

Founded

2018

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

17%

2 year growth

54%
Locations
San Francisco, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
SQL
CategoriesNew
IT & Security
IT Project Management
Requirements
  • 2+ years of experience in a customer-facing role supporting a technical product or service
  • Implementation management and SaaS experience are preferred
  • High empathy and ability to understand customer needs
  • Comfortable with technical skills such as parsing code or writing SQL
  • Ability to think strategically and identify key trends and insights
  • Grit, determination, and tenacity to push through roadblocks
  • Collaborative, humble, and helpful team member
Responsibilities
  • Build customer relationship and guide technical implementation projects
  • Explore and document product functionality
  • Develop and refine implementation best practices
  • Improve internal efficiencies and overall customer experience
  • Work cross-functionally with Sales and Customer Success
  • Drive the product roadmap
  • Set the tone for better customer engagement