Hostess
About the job
- Excellent verbal communication and people skills with a genuine customer-focused approach.
- A minimum School Certificate or another relevant qualification is required.
- Proven work experience as a hostess or in a similar hospitality role is an advantage.
- A professional appearance and positive attitude are required.
- Ability to remain calm and organized in a busy environment is required.
- Greet and welcome guests in a warm, friendly, and professional manner.
- Manage guest arrivals, reservations, and seating arrangements efficiently.
- Escort guests to their tables and provide menus when required.
- Maintain an accurate seating plan and coordinate table availability with the service team.
- Answer phone calls, respond to guest inquiries, and handle reservation requests.
- Manage waiting lists and provide guests with accurate estimated waiting times.
- Monitor the dining area to ensure guests are comfortable and properly attended to.
- Communicate effectively with waiters, supervisors, kitchen staff, and management.
- Handle guest requests, concerns, or complaints professionally and escalate issues when necessary.
- Maintain a clean, organized, and welcoming reception/hostess area.
- Assist with special events, VIP guests, and group bookings.
- Ensure that company standards for customer service, grooming, and hospitality are consistently maintained.
- Perform other duties as assigned by management.
About the company
Constance Hospitality Management develops and manages hotels and resorts, working with property owners, investors, and guests across Indian Ocean destinations. Its Constance Hotels & Resorts and C Resorts brands serve luxury and lifestyle travellers in Mauritius, Seychelles, Maldives, Madagascar, and Rodrigues. The company supports projects through concept development, positioning, pre-opening preparation, day-to-day operations, and asset performance management. Its expertise also extends to golf, wellness, culinary experiences, and professional hospitality education through its academy. Part of Constance Hotels Services, its hospitality roots date to the opening of Belle Mare Plage in 1975.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
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Simplify's Take
What believers are saying
- Mentored development: the group careers programme combines tailored training, mentorship, and long-term career development.
- Monthly rest days: C Resorts advertises six days off each month.
- Birthday leave: C Resorts gives employees a day off for their birthday.
What critics are saying
- Supervisory threshold: Moofushi's Maldives HR role requires three to five years in HR, including two years leading teams.
- Island background: the Seychelles duty-manager position explicitly requires prior island-life experience.
- Emergency accountability: Ephelia duty managers handle incidents and critical decisions when department heads or senior managers are absent.
What makes Constance Hospitality Management unique
- Development screening: site assessments examine accessibility, infrastructure, environmental rules, and the feasibility of delivering the proposed guest experience.
- Shared quality framework: Constance Minimum Standards align hotel service and products, supported by guest surveys and online-review responses.
- Procurement practice: the group favours ecolabelled, energy-efficient products and bulk purchasing to reduce packaging waste.
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