Service Team Manager
Posted on 1/10/2024
INACTIVE
Xylem

5,001-10,000 employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Industrial & Manufacturing
Hardware

Company Stage

Seed

Total Funding

$10.2M

Founded

2011

Headquarters

Washington, District of Columbia

Growth & Insights
Headcount

6 month growth

0%

1 year growth

16%

2 year growth

23%
Locations
Thirsk, UK • York, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Proven experience in a leadership role, preferably within a service-oriented industry
  • Strong financial management skills, with a track record of meeting targets
  • Excellent communication and collaboration skills
  • Familiarity with Health and Safety regulations and compliance
  • Experience in optimizing resource utilization and managing customer accounts
  • Proficiency in using service management systems (e.g., ServiceMax)
Responsibilities
  • Lead and develop the Service team, fostering a positive work environment
  • Meet sales, cost, and operating income budgets, collaborating with Finance and Sales teams
  • Drive continuous improvements in customer satisfaction through process enhancements
  • Ensure compliance with Xylem policies and procedures, with a strong focus on Health and Safety
  • Optimize resource utilization by working closely with the scheduling team
  • Manage fleet operations, ensuring vehicles are well-equipped, operated safely, and properly maintained
  • Support employees in effectively using the ServiceMax system
  • Ensure accuracy in timesheets, expenses, invoices, and reports
  • Deputize for the Area Manager and other Service Managers when required