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Full-Time

Operations Support Specialist

Low Carbon Heating

Posted on 6/21/2024

Octopus Energy

Octopus Energy

1,001-5,000 employees

Provides 100% renewable electricity solutions

Data & Analytics
Energy

Compensation Overview

$24.3kAnnually

+ Share Options

Entry

Brighton, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Customer Service
Requirements
  • Exceptional communicator
  • Proven track record of excellent customer experience
  • Customer support experience or passion for energy and decarbonisation
  • Excellent listening and decision-making skills
  • Start-up/entrepreneurial mindset
  • Focus on personal and business development
  • Experience in managing technical interactions
Responsibilities
  • Support customers on their heat pump journey
  • Liaise with surveying team to arrange visits
  • Manage inbound and outbound customer contacts
  • Provide excellent customer service
  • Identify and communicate developments for customer experience enhancement
  • Oversee support tasks for sales and customer experience teams
  • Advocate for low carbon products
  • Support customer progression through sales journey
  • Potentially assist customers with install journey post-sale

Octopus Energy provides 100% renewable electricity sourced from solar, wind, and water, offering smart tariffs for smart meters, including intelligent electric vehicle charging and off-peak electricity options. The company is dedicated to advancing transformative technologies to drive renewable energy adoption and reduce global dependence on fossil fuels.

Company Stage

Private

Total Funding

$2.5B

Headquarters

, United Kingdom

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%