Desktop Support Engineer

Job Description:

About DXC

DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.

Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Job Responsibility:

• 2-4 Years’ experience in troubleshooting in desktops, laptops, and printers, local networking devices and Installing new software and update each of them.
• Configure and install local network printers also coordinate with vendors if required.
• Configuration and deployment of new desktop and laptop systems.
• Work with hiring managers to order hardware/software for new employees and set up new workstations in a timely manner
• Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance with SLA.
• Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
• To support daily technical support activities for desktop, data, and server management.
• Customize desktop applications to meet user needs.
• Follow up with clients to ensure their systems are functional.
• Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution.
• Installation, configuration and troubleshooting of Operating system, all types of applications, drivers, and necessary updates.
• Addressing user tickets regarding hardware, software, and Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA
• Knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .
• Proficiency in hardware installation, troubleshooting, and maintenance.
• Familiarity with networking concepts, protocols, and troubleshooting.
• Experience with software installation, configuration, and support.
• Knowledge of antivirus software, firewalls, and security best practices.
  

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.