Vice President, Operations Client Service Manager - Client Operations Manager

Vice President, OPS Client Service Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, OPS Client Service Manager to join our Client Operations team. This role is located in Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

• Lead client service and operational support activities for a portfolio of clients by fostering strong relationships, understanding client objectives, and ensuring exceptional service delivery.
• Develop and implement client service strategies by leveraging operational expertise, industry best practices, and performance metrics to enhance the client experience and improve service outcomes.
• Partner with cross-functional teams across operations, technology, and business functions to resolve complex client issues, streamline processes, and drive operational efficiency.
• Oversee client reporting and service delivery activities by ensuring the accuracy, timeliness, and quality of information provided to clients and key stakeholders.
• Monitor operational performance, identify process improvement opportunities, and implement solutions that enhance client satisfaction, reduce risk, and strengthen controls.
• Ensure compliance with regulatory requirements, internal policies, and operational standards while promoting a culture of accountability, risk awareness, and operational excellence.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in business, Finance, or a related field, or the equivalent combination of education and experience required.
• Advanced degree or professional certification preferred.
• Typically, 7-12 years of experience in client operations, client service, financial services operations, or a related field.
• Strong client relationship management, communication, and stakeholder engagement skills with the ability to influence and collaborate across teams.
• Demonstrated leadership, analytical, and problem-solving skills with experience addressing complex operational and client service challenges.
• Thorough understanding of client service operations, operational risk management, regulatory requirements, and industry best practices.

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.