Senior IT Support Analyst
Cyderes
Senior IT Support Analyst
Cyderes
Managed security services with CNAP SIEM
Salary Range: 70 to 100 (Currency: CAD) (Pay period: per-hour-wage)
Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
About the role:
Cyderes is seeking a Senior IT Support Analyst with strong Linux and Windows experience to support the deployment, configuration, integration, and troubleshooting of enterprise applications and infrastructure.
This is a hands-on deployment and implementation role, requiring experience with systems administration, DevOps practices, automation, and production environments. Experience with PingFederate or other identity management technologies is a plus.
Deploy, configure, upgrade, and maintain enterprise applications across Linux and Windows environments.
Manage application deployments across development, testing, and production environments.
Troubleshoot deployment issues, system configurations, application failures, and infrastructure problems.
Support CI/CD pipelines, deployment automation, and DevOps processes.
Utilize Python, Bash, or PowerShell to automate deployments and operational tasks.
Work with Docker, Kubernetes, Jenkins, GitHub Actions, or similar technologies.
Support cloud infrastructure and applications hosted in AWS or Azure.
Assist with identity integrations, SSO configurations, and authentication troubleshooting.
Collaborate with engineering, DevOps, and security teams to ensure successful deployments.
5+ years of experience in IT support, systems administration, application deployment, or infrastructure engineering.
Strong hands-on Linux and Windows Server administration experience.
Proven experience deploying, configuring, and troubleshooting enterprise applications.
Experience with DevOps practices, CI/CD pipelines, and deployment processes.
Scripting experience with Python, Bash, or PowerShell.
Familiarity with AWS, Azure, or cloud-based infrastructure.
Strong troubleshooting, networking, and problem-solving skills.
WHY CYDERES?
Benefits that go beyond the basics, we support our people so they can do their best work.
✔ Medical Insurance - Employee + dependents covered
✔ Life Insurance - Protection for what matters most
✔ Hybrid Work Model - 2–3 days in office
✔ Maternity & Paternity Leave - Time for the moments that matter
✔ Paid Time Off - PTO + sick & casual leave
✔ Bereavement & Volunteer Time - Give back to your community
✔ Professional Development - Reimbursement program
✔ LinkedIn L&D Platform - Thousands of courses at your fingertips
✔ Mobile Phone Reimbursement - Stay connected, on us
Cyderes provides enterprise cybersecurity services, including managed security services, identity and access management (IAM), and professional services. Its CNAP platform, built on Google Cloud and Chronicle, is a SIEM-as-a-service that ingests security data, detects threats, and supports threat hunting, investigation, and response with SOC dashboards and compliance reporting, all priced per employee. The company differentiates itself by the merger of Herjavec Group and Fishtech Group, offering greater scale, breadth, and a technology-enabled service model that pairs CNAP with skilled human security operations. Its goal is to deliver scalable, cost-effective security operations for organizations that cannot fully manage security in-house, helping customers prevent, detect, and respond to cyber threats across industries.
Explore more opportunities at Cyderes