Full-Time

Quality Engineer

Posted on 9/27/2025

TSC

TSC

201-500 employees

Global CX agency building customer journeys

No salary listed

Huntsville, AL, USA

In Person

US Citizenship, US Top Secret Clearance Required

Category
QA & Testing (1)
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Experience with development programs and transition to production
  • Experience with ISO 9001 or AS9100 Quality Management Systems, strongly preferred
  • Experience applying audit standards, procedures and techniques, strongly preferred
  • Familiar with IPC, J-STD, MIL and DOD Standards
  • Experience with configuration control
  • Experience with material traceability process and tools
  • Strong attention to detail
  • Strong analytical skills in root cause analysis, corrective / preventive action determination
  • Excellent organization and planning skills
  • Excellent verbal and written communication skills
  • Ability to accurately maintain records and documents in accordance with policies and procedures
  • Ability to work independently in a fast-paced environment and get along with others
  • Ability to apply review, interpret and ensure compliance to relevant contract quality notes
  • Proficient in use of Microsoft Office: Word, Excel and PowerPoint
  • Ability to summarize issues from collected data and present succinct summary in visual form
  • Bachelor’s degree in Engineering, Mathematics, Science, Technology, Quality Assurance or Equivalent or 5-7 years of applicable experience in quality assurance, engineering, or operations
Responsibilities
  • Create quality plans for production ready products and products entering first production
  • Provide expertise for the preparation, evaluation, and assessment of documentation relative to processes encountered during the manufacturing, inspection, and test phases of programs
  • Work with production and inspection to solve issues, collect data and present meaningful metrics pointing to opportunities for improvement.
  • Create First Article Inspection documentation
  • Support PCA (Physical Configuration Audit) and FCA (Functional Configuration Audit)
  • Witness DVT and Qualification Testing
  • Review requirement validation objective evidence
  • Support FRACA (Failure Reporting Analysis and Corrective Action) for failures discovered during testing
  • Participate in Material Review Board process, as needed
  • Develop and implement new or improve existing internal operating procedures and work instructions
  • Create Corrective Action Requests (CAR) and ensure timely resolution of corrective actions
  • Conduct Internal Audits and manage/maintain Audit Schedule
  • Perform review of documentation on final hardware to ensure accuracy, completeness and correct data is provided.
  • Perform final release of finished hardware and notify Quality Manager of clearance to ship.
Desired Qualifications
  • 5-7 years’ experience in Circuit Card Assemblies & Integration
  • 5-7 years’ experience in Mechanical Assemblies
  • DoD or Military Hardware Manufacturing Experience

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Zaion partnership boosts AI voice automation for enterprise clients.
  • Serves blue-chip clients like BNP Paribas, Nestlé, and Orange.
  • Sitel Group membership accesses 75,000-person global CX platform.

What critics are saying

  • Foundever rebrand erases TSC identity in 3-6 months.
  • Qualtrics XM3 automates journey mapping 40% faster by March 2026.
  • GPT-5 no-code tools capture 30% market by February 2026.

What makes TSC unique

  • TSC excels in chatbot deployments for Parc Astérix and Ramsay Santé.
  • TSC partners with Zaion for AI callbots serving Accor and Citroën.
  • TSC leads in Social Media Intelligence and Visual IVR expertise.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement

INACTIVE