Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Specialist Placement Support - Claims and Pro-Rata

Claims AdjudicationConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

A Diploma or Bachelor's degree in Business, Finance, Economics, Insurance, or a related field is required.
At least 2 years of relevant experience is required; insurance or reinsurance experience is preferred.
Proficiency in the Microsoft Office suite is required.
Strong interpersonal and communication skills are required to work effectively with colleagues at all organizational levels and with business partners.
Attention to detail is required.
The ability to organize and prioritize is required.
The ability to work both in a team and autonomously is required.
Eligibility to work in Malaysia is required.

Responsibilities

Service accounts to a high standard and within deadlines.
Analyze technical treaty documentation and ensure compliance with contractual conditions.
Receive and action clients' cash call instructions promptly, and communicate relevant information to obtain agreement.
Analyze technical claims and treaty documentation received from clients for compliance with contractual conditions; assist clients with document preparation as needed and resolve queries.
Process and monitor client figures in the Open Twins system in line with key performance indicators and contractual conditions.
Collaborate with the Broking Support Team to prepare treaty cover notes and debit notes.
Assist the Broking Support Team by providing renewal information, statistics, and technical advice as required.
Manage and resolve queries from clients and reinsurers, escalating when necessary to achieve timely resolution.
Build, develop, and maintain relationships with assigned clients, third parties, and reinsurers, liaising with the Client Service Manager, Operations Director, and overseas offices as necessary.
Store internal client and market correspondence in E-filing and attach necessary documents to Open Twins.
Support Accounting and Settlement associates to ensure financial matters are handled timely and client monies are managed securely, efficiently, and audibly.
Follow Group policies and procedures and applicable regulatory requirements.

Desired Qualifications

Insurance or reinsurance experience.

Introduction

At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape. Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance. We’re a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters. This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.

Overview

Gallagher Re is seeking a dynamic and proactive individual to join our APAC Operations Team as a
Specialist – Placement Support, Claims, and Pro Rata, based in Labuan or Kuala Lumpur. The role
supports regional clients by processing cover notes, debit notes, statements of account, and claims for
reinsurance treaty business.

How you'll make an impact

Actively service accounts to a high standard and within deadlines.
Analyze technical treaty documentation and ensure compliance with contractual conditions.
Receive and action client’s cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement.
Analyze all technical claims/treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate.
Processing and monitoring of Client figures into our Open Twins system in line with specified key performance indicators and contractual conditions.
Collaborate closely with the Broking Support Team to prepare treaty cover notes and debit notes.
Assisting our Broking Support Team with providing renewal information, statistics and any technical advice as required.
Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay.
Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary.
Ensure internal client and market correspondence is stored on E-filing and necessary documents attached to Open Twins.
Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies.
Adhere to standard Group policies and procedures and other regulatory requirements.

The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.

About you

Diploma or Bachelor’s degree in Business, Finance, Economics, Insurance or a related field.
Minimum of 2 years of relevant experience; insurance or reinsurance experience is preferred.
Proficient in MS Office suite.
Excellent interpersonal and communication skills, with the ability to work effectively with colleagues at all organisational levels and with business partners.
Attention to detail.
Ability to organise and prioritise.
Ability to work in a team and autonomously; and general willingness to learn and grow.
Eligible to work in Malaysia.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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