IT Manager
No salary listed
Mid
Bachelor's
Bangkok, Thailand
In PersonFrequent local travel within cluster properties and occasional international travel; in-person property visits are required.
IT Operations
About the job
Requirements
- Ability to travel frequently within local cluster properties and internationally on occasion.
- Excellent oral and written communication and presentation skills, particularly for business-oriented material.
- Solid knowledge of server and Active Directory architecture and security implementation.
- Solid knowledge of Windows Server operating system and Active Directory.
- Solid knowledge of desktop operating systems and desktop management, including Group Policy Objects.
- Solid knowledge of Outlook email and approved mobile devices.
- Solid knowledge of current field technology architecture and future strategy.
- Solid knowledge of A&C principles and related IT design standards.
- Solid knowledge of hotel and regional or area operations.
- Solid knowledge of IT organization and available resources.
- Solid knowledge of local area networks.
- Solid knowledge of vendor contracts.
- Operational and technical experience with hospitality management IT, both back of house and guest-facing.
- Knowledge of the company's brands and management groups and franchise hotel relationships.
- Understanding of the company's technical standards and MIPs.
- Basic knowledge of accounting rules and financial reporting.
- Basic knowledge of Windows scripting.
- Basic knowledge of Excel, databases, and web reporting tools.
- Ability to manage multiple assignments simultaneously.
- Ability to lead multidisciplinary teams, resources, and complex business projects.
- At least 2 years of project management experience.
- At least 3 years in an associate supervisory role.
- At least 2 years of experience working with people of diverse cultures and values in the Asia Pacific region.
- Proven negotiation skills.
- Availability 24 hours a day, 7 days a week, 365 days a year.
- Competent written and spoken English skills.
- Proven leadership skills.
- Past project management and organization skills.
- Prior experience operating or opening a company-managed hotel, or operating or opening a competitor hotel; candidates with the latter experience must complete an additional four weeks of onboarding at an operating hotel.
Responsibilities
- Lead and operate the IT discipline for day-to-day IT management of properties and managed offices in scope.
- Manage a team of IT resources.
- Serve as the first point of contact for operations leaders on owner relations and negotiations involving IT matters.
- Manage execution of property internet support.
- Work with the direct manager on vendor management and product development for assigned properties and offices.
- Manage day-to-day operations of assigned hotels and company offices.
- Achieve the balanced scorecard and annual goals set for the role.
- Maintain the overall IT operating health and targets of assigned hotels and company-owned and managed offices.
- Align operations with business partners and local cluster teams to support IT operations at designated locations.
- Engage with and serve as the primary escalation point for the Property Executive Committee.
- Serve as escalation and discipline lead for the assigned properties' IT teams.
- Maintain operational direction and alignment with the IT long-range plan.
- Be accountable for associates assigned to properties and offices, including talent development and engagement score targets.
- Research technology products for assigned properties and be accountable for technology pilots at those properties.
- Manage the IT budgets for assigned properties and offices.
- Meet or exceed assigned balanced scorecard ratings and annual goals.
- Meet network security compliance and support operational direction aligned with the IT long-range plan.
- Maintain satisfactory IT operating health and targets for assigned hotels and company offices, including staffing, capital expenditures, budgets, profit and loss, support and escalation, and business processing.
- Design and deliver executive-level presentations, communications, and status updates.
- Make decisions independently where practical and escalate, engage, or inform the area IT director where appropriate.
- Pass technology-related internal and payment card industry audits and meet IT payment card industry and technology internal audit compliance.
- Manage IT costs and reduce them where feasible.
- Resolve property and owner payment issues with Finance and remediate appropriate owner-audit findings.
- Execute property internet management procedures, including guest engagement, installation support, regular maintenance, testing, and reporting.
- Foster positive relationships with stakeholders and collaborative vendor relationships; ensure contracts and service levels are appropriate and hold vendors accountable.
- Accomplish associate-related initiatives and meet engagement score targets.
- Demonstrate leadership through proactive presentations and communications to business partners.
- Use appropriate company interviewing tools to select effective managers and address underperforming team members.
- Maintain an active written talent development plan for each team member in assigned properties and company offices.
- Demonstrate leadership through effective delegation and determine staffing levels with local operations support, submitting them to the direct manager for approval.
- Ensure IT induction for new property leadership team members, business council members, and cluster operations leaders.
- Mentor one high-potential associate on an ongoing basis and reflect on personal behavior to improve future leadership performance.
- Produce quantifiable business cases demonstrating value and service to operations.
- Ensure properties and owners leverage existing standards according to operational requirements and manage technology pilots effectively.
- Deliver accurate and timely IT operating status reports and departmental communications using the Continent database where applicable.
- Meet operating budgets and activate, track, follow up on, and close out IT escalations in a timely and effective manner.
- Prepare property IT capital expenditure documentation according to schedule.
- Ensure audit training and communications are in place at properties and lead remediation of major findings.
- Meet company security standards and payment card industry requirements at properties.
- Deliver communications to the field with clear expectations and response timing where required.
- Maintain accurate status documentation for goals, scorecards, and LPP tracking, and proactively leverage resources and ideas to achieve goals.
- Ensure IT operations run smoothly at assigned company-owned and managed offices.
- Meet with each property's or office's business point of contact at least once every two months in person, gather feedback, provide updates on IT activities and plans, and produce follow-up reports, action plans, and information distribution.
- Assist in activating potential properties within the cluster by building business cases and engaging owners and business partners.
- Improve engagement score results with the direct manager through Continent and local initiatives, discussion sessions, and survey findings.
- Manage hiring according to company procedures and provide effective induction for new associates or associates in new or different roles.
- Conduct timely LPPs and allocate adequate time, research, and effort to support associate development.
- Ensure adequate communication, training, and execution of talent development programs and related initiatives.
- Develop a management style that produces positive results and maintain effective relationships with direct team members.
- Keep informed about vendor activities.
- For assigned pilots, deliver early review, completion, and recommendation reports with relevant documentation; document pilot scope and objectives with business partners.
- Maintain IT-related inventory for assigned properties and offices.
- Ensure cluster associates are treated appropriately and in alignment with local operational practices.
- Ensure timely execution and tracking of rollouts.
- Compile, seek approval for, monitor, and meet operating budgets.
- Ensure resources are assigned to IT escalation processes and that tracking processes are adequate.
- Monitor issue management flow among the Continent Support Desk, vendors, and cluster organizations.
- Meet with general managers and directors of finance in assigned properties and company offices at least once per quarter.
- Attend biweekly IT education calls.
- Plan and complete technology disaster and contingency plan testing for each property and office.
Desired Qualifications
- Hotel or hospitality management education, a bachelor's degree, or equivalent.
- Awareness of global hospitality technology trends.
- Experience in assignments at international locations.
- Back-of-house and guest-facing operational and technical experience with hospitality management systems.
About the company
Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Bethesda, Maryland
Founded
1927
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Simplify's Take
What believers are saying
- Graduates get management training: Marriott's paid Voyage program lasts 12-18 months and includes departmental rotations at managed hotels.
- Long service earns travel rewards: eligible associates at Marriott-managed locations receive complimentary rooms after 25 years.
- Marriott earns beyond hotel stays: Chase and American Express co-branded cards generate fees linked to customer spending.
What critics are saying
- Security teams face mandated scrutiny: Marriott's FTC order requires independent assessments every two years for 20 years.
- Headquarters work requires office attendance: Marriott's HQ listing specifies regular in-person presence, including nearby candidates in remote roles.
- Franchise roles have separate employment terms: Marriott's HR conditions assign employment decisions solely to franchisees or their management companies.
What makes Marriott International unique
- MGM broadens casino resort access: Bonvoy members earn and redeem points at participating MGM Collection destinations.
- Autograph marks independent hotels individually: each joining property receives a unique number designed to reflect its personality.
- Business travel extends beyond rooms: Business Access by Marriott Bonvoy combines hotel, flight, rail and car booking.
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Benefits
- Paid Holidays
- Meal Benefits
- Mental Health Support
- Professional Development Budget