A

AutoRABIT

Salesforce-specific CI/CD with code analysis

Technical Support Engineer

Full-Time
A$60k - A$75k/yr
Mid
Bachelor's
Remote in Australia
RemoteRequires 10% travel and occasional early-morning or evening meetings to collaborate across time zones; on-call and weekend rotations may be required.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Excellent written and verbal US English communication skills.
  • Candidates will be assigned to US-hours shifts, which may range from Eastern Standard Time to Pacific Standard Time, and may be required to work rotational and weekend shifts to cover 24/7/365 support.
  • Ability to provide excellent customer service and communicate effectively.
  • Attention to detail.
  • Ability to learn technical concepts quickly.
  • Two to three years of previous technical customer support experience.
  • Experience with system-wide deployments, including investigating issues related to networks, underlying servers, and databases.
  • Investigation skills to understand problems in context and reproduce scenarios.
  • A bachelor's degree in computer science, engineering, or an equivalent degree, or equivalent technical support experience.
  • Must live in Australia and be eligible to work there.
  • Ability to adhere to set internal controls.
  • Ability to work on-call and weekend rotations, attend occasional early-morning or evening meetings to collaborate with global teams, and shift schedules to cover other time zones may be required.
Responsibilities
  • Serve as the first point of contact for new customer support requests.
  • Drive technical issues to resolution, from qualifying customer concerns through in-depth technical investigation, while managing the customer relationship throughout.
  • Collaborate with Sales, Solution Consultants, Engineering, and Product Management to troubleshoot customer issues, improve the overall customer experience, and ensure the service offering delivers maximum value.
  • Find solutions to improve the customer experience and working processes.
  • Maintain communications with clients about the status of open requests; ensure responses are professional, complete, well-formatted, and consistent with prior communications.
  • Work across teams and assist technical customers and team members globally.
  • Adhere to internal and customer-contracted support service-level agreements.
  • Represent the customer voice in finding solutions with the Product, Engineering, and Customer Success teams.
  • Guide customers toward suitable implementations and advocate effective use of the products.
  • Troubleshoot, investigate, and resolve customer issues in a timely manner.
Desired Qualifications
  • Experience working with Salesforce and/or a DevOps pipeline, including source control management tools such as Git or SVN, integrated development environments such as Visual Studio or IntelliJ, and continuous integration tools such as Jenkins Pipelines, Azure DevOps, Bitbucket, or GitLab.
  • Familiarity with working with logs.
  • Any Salesforce certification.

About the company

AutoRABIT provides Salesforce DevSecOps tools that speed up and secure Salesforce development. Its core offerings include CI/CD, static code analysis, and vulnerability scanning tailored for Salesforce environments. The platform automates building, testing, and deploying Salesforce code, flags errors and security risks, and provides actionable insights. It uses a subscription model and offers training and consulting to help customers maximize value.

Company Size

201-500

Company Stage

Series B

Total Funding

$53M

Headquarters

San Francisco, California

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 Integral Zone acquisition opens regulated banking, healthcare, manufacturing, and government accounts.
  • AutoRABIT posted active 2026 hiring and roughly 308 employees, showing operating continuity.
  • Rising AI-assisted integration demand supports automated policy enforcement, audit readiness, and faster delivery.

What critics are saying

  • MuleSoft's August 2026 governance upgrades reduce AutoRABIT's differentiation inside its core buyer base.
  • Integration-heavy expansion into MuleSoft distracts from Salesforce execution and lengthens product complexity.
  • If Salesforce and MuleSoft native governance keep converging, AutoRABIT becomes a replaceable layer.

What makes AutoRABIT unique

  • AutoRABIT now spans Salesforce and MuleSoft governance after Integral Zone on June 16, 2026.
  • It sells Salesforce-specific CI/CD, static analysis, and vulnerability scanning, not generic DevOps.
  • Patrick Sweeney's 2025 CEO hire and Jason Lord's CISO hire sharpen security credibility.

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Benefits

  • Remote Work Options
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan
  • Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

1%

2 year growth

1%
PR Newswire
Jun 16th, 2026
AutoRABIT acquires Integral Zone to expand DevSecOps platform into MuleSoft API governance

AutoRABIT, a DevSecOps platform for Salesforce development teams, has acquired Integral Zone, a MuleSoft-focused platform specialising in API security and integration governance. The acquisition extends AutoRABIT's capabilities into the MuleSoft API and integration lifecycle. Integral Zone provides MuleSoft teams with static code analysis, API quality review, AI-assisted remediation, automated documentation and policy enforcement. The platform helps organisations identify security and quality issues earlier through inline code scanning and offers unified dashboards for platform oversight. The deal targets enterprises in regulated industries including banking, healthcare, manufacturing and government, where API governance and compliance are critical. AutoRABIT CEO Patrick Sweeney noted that MuleSoft serves as "connective tissue across the enterprise", making governance increasingly important as AI accelerates development.

TalkDev
Jun 16th, 2026
AutoRABIT expands Salesforce DevSecOps platform into MuleSoft API governance with Integral Zone acquisition.

AutoRABIT expands Salesforce DevSecOps platform into MuleSoft API governance with Integral Zone acquisition. AutoRABIT, a leading DevSecOps and security platform for Salesforce development teams, today announced the acquisition of Integral Zone, a MuleSoft-focused platform that helps organizations improve API security, accelerate enterprise and AI integrations, strengthen governance, and automate integration delivery. The acquisition extends AutoRABIT's enterprise DevSecOps and governance capabilities into the MuleSoft API and integration lifecycle. As AI accelerates the pace of development and enterprises rely on Salesforce and MuleSoft to connect customer data, business workflows, and core systems, quality, security, and compliance controls must reach beyond CRM customization into the APIs and integrations that power modern businesses. The acquisition is especially aligned with enterprises in highly regulated, integration-heavy industries such as banking, financial services, healthcare and life sciences, manufacturing, government, and retail, where API governance, audit readiness, policy enforcement, and operational resilience are critical to digital transformation. Integral Zone products are purpose-built for organizations using MuleSoft and Anypoint Platform that need stronger visibility, consistency, and control across distributed integration teams. The platform helps MuleSoft teams catch quality and security issues earlier through inline code scanning. Maintain API health with real-time alerts, apply coding standards consistently, and generate documentation automatically. Built for seamless integration with Anypoint Studio and Anypoint Code Builder, it gives architects and leaders unified dashboards and centralized analytics for clearer insight into project risk, asset inventory, and overall platform readiness. "MuleSoft is often the connective tissue across the enterprise, and AI-accelerated change makes that layer even more important to govern," said Patrick Sweeney, CEO of AutoRABIT. "Integral Zone gives MuleSoft teams a practical way to accelerate innovation, reduce manual review effort, improve consistency, and identify risk earlier." Integral Zone supports MuleSoft teams with capabilities including: * MuleSoft SAST/static code analysis and API quality review: Inspect projects, identify quality and new security issues, and support pre-deployment validation. * AI driven development and remediation: Support zero-code MuleSoft development through vibe coding capabilities, and connect to existing LLM environments via an MCP server to bring MuleSoft governance rules, coding standards, and quality expectations. * API governance and policy enforcement: Apply consistent rules, best practices, and policy expectations across MuleSoft and Anypoint Platform environments. * Shift-left security and pre-deployment validation: Surface quality, security, and compliance issues earlier in CI/CD and integration delivery workflows. * Monitoring, reporting, and operational visibility: Give platform owners, architects, and leaders clearer insight into project health, real time API health, operational risk indicators, governance status, and operational readiness. MuleSoft teams are under pressure to deliver integrations faster while managing growing API complexity, security, compliance, and governance demands. Manual reviews, fragmented documentation, and limited visibility can slow delivery and increase risk. Integral Zone helps organizations improve MuleSoft quality and governance earlier in development through AI-assisted project review, issue resolution, and documentation. The acquisition expands AutoRABIT's ability to help enterprises build, secure, govern, and release business-critical Salesforce and MuleSoft environments. Together, the companies help customers improve API delivery, strengthen policy enforcement, reduce manual effort, and increase audit readiness and operational visibility.

PR Newswire
Jul 30th, 2025
AutoRABIT Appoints Cybersecurity Veteran Patrick Sweeney as CEO to Lead the Company Into Its Next Phase of Growth

AutoRABIT appoints cybersecurity veteran Patrick Sweeney as CEO to lead the company into its next phase of growth.

StreetInsider
Sep 17th, 2024
AutoRABIT Receives Massive Security Boost with Addition of Cybersecurity Expert Jason Lord as Chief Information Security Officer

AutoRABIT receives massive security boost with addition of cybersecurity expert Jason Lord as Chief Information Security Officer.

Vernon Keenan
Mar 4th, 2024
AutoRABIT Hires Pablo Gonzalez as FlowCenter PM

The Salesforce devops community was abuzz last week with the news that Pablo Gonzalez, the top industry influencer in Salesforce devops, has joined AutoRABIT.