AI Product Operations Associate

Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.

Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of America’s Best Companies and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

Workplace Posters | U.S. Department of Labor

As a technology-driven organization, we value individuals who embrace innovation and are eager to leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and deliver better outcomes for clients and colleagues. We believe the greatest impact comes from combining technological capabilities with human expertise, judgment, and accountability

Group Details

TARA is Tradeweb's AI product for market data and trading analysis, expanding across asset classes globally and into additional trading workflows. We are seeking  an AI Product Operations Associate to manage the day-to-day client service and operational processes that support TARA’s growth. You will help clients get access, resolve routine issues, coordinate internal follow-up, and keep users informed.

Working closely with TARA Product, Sales, Support, Technology, and the Technical Project Managers, you will take operational requests through to completion and maintain clear records of outstanding issues and next steps. This role offers direct client exposure and the opportunity to take ownership of new operational processes as TARA expands.

Job Responsibilities

• Serve as the first point of contact for TARA user questions, access problems, and application issues. Capture relevant details, resolve routine requests using documented procedures, and escalate issues with clear reproduction steps.
• Coordinate client onboarding, including approval requests, ServiceNow tickets, permissions checks, and confirmation that users can launch TARA.
• Track open requests and incidents across internal teams, follow up on blockers, and keep clients and Sales informed through resolution.
• Coordinate standard risk and governance questionnaires, approved responses, and legal acknowledgements with Product, Legal, and Cyber Risk.
• Maintain onboarding guides, support procedures, FAQs, and operational records. Help coordinate release communications and user readiness checks.
• Prepare demo access and meeting logistics, distribute approved materials, and follow up on routine client questions and outstanding requests.
• Review existing usage and operational dashboards, identify missing reports or alerts, and route issues to the appropriate technical owner. Summarize client activity for Sales and Product.
• Record client feedback and recurring issues for Product review and improve operational processes as TARA grows.

Qualifications

• Bachelor’s or master’s degree in Business Administration, Finance, Economics, Information Systems, or a related field required.
• 1–3 years of experience in client service, onboarding, product operations, application support, or a similar role, ideally within financial services or trading technology.
• Strong organization, attention to detail, and consistent follow-through across multiple requests and internal teams.
• Clear written and verbal communication, sound judgment on escalation, and confidence working directly with clients.
• Comfort learning applications, ticketing systems, dashboards, and access workflows. Familiarity with fixed income or electronic trading is helpful.
• Interest in AI products and willingness to learn TARA's capabilities and limitations. Coding experience is helpful but is not required.

Additional Information

Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer: 

• Health Insurance: Highly competitive medical, dental, and vision programs
• Hybrid Environment: Our employees have the flexibility of working in the office and from home.
• Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
• Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
• Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
• The current pay range for this role if performed in the city of New York is currently $80,000 to $120,000 per year, based on a regular, full-time schedule.  The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, geographic location, and internal guidelines.
• This role will also be eligible to participate in Tradeweb’s discretionary bonus program. 

Other Benefit Programs

• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave