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Skillcloud HCM Solutions

Client Administration Associate

Full-TimeUpdated on 10/4/2026
$42k - $67k
Mid
Bachelor's
Williamsburg, VA, USA
In Person

About the job

Requirements
  • Two years of trust administration, paralegal, financial services, or accounting experience.
  • Knowledge of basic accounting and tax principles and common asset characteristics.
  • Ability to handle confidential information and sensitive data with discretion.
  • Ability to maintain attention to detail and accuracy while meeting deadlines.
  • A Bachelor of Science degree in business, finance, or a related field is preferred.
  • Ability to work office-based from 8:30 a.m. to 5:00 p.m.
Responsibilities
  • Serve as the first point of contact for clients and prospects, answering and directing calls professionally and discreetly.
  • Analyze wills, trust indentures, agency and custodial agreements, court orders, and other legal documents; use the internal checklist to extract required information and enter it into the trust accounting system.
  • Establish and maintain client account files, and initiate and prepare routine correspondence to customers, co-executors, guardians, and others regarding account inquiries, requests, complaints, or other matters.
  • Determine the elements comprising an estate's assets and allocate them to appropriate categories for filing an inventory with the court; use state-mandated lists and other instructions to prepare documentation for presentation to the Commissioner of Accounts.
  • Respond to telephone inquiries from customers and make sound recommendations to the client account manager regarding the release of information or funds.
  • Monitor daily cash balances of income and principal; ensure prompt payment of bills, remittances, and taxes; track daily transactions; execute cash dispositions at the client account manager's direction; prepare cash flow analyses; and prepare and implement annual budgets for accounts.
Desired Qualifications
  • Strong verbal, written, and interpersonal communication skills.
  • Concern for clients and their needs, with the ability to create close and supportive relationships.

About the company

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Skillcloud HCM Solutions

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