Automotive Service Appointment Coordinator

Hendrick Buick GMC Cadillac (Cary)Location: 115 Team Hendrick Way, Cary, North Carolina 27511

Summary:.

Hendrick Automotive Service Department Appointment Coordinator.

Answer inbound service calls for multiple Hendrick Chevrolet, Dodge and Kia Dealerships.

The primary duty is to schedule service appointments and

answer various service related questions. Order Recall Parts and send messages via Email and Teams.

Also includes making outbound Service Reminder and Online Appointment confirmation calls.

Previous dealership service department experience helpful.

Hourly Pay $18.50 Plus Bonus (average hourly after Bonus $19.50-$22)

Full Time, 40 hours a week. 9am-6pm shift. Closed on Sundays. No evenings. 2 Saturdays a month.

Call center hours 7:30am-6:00pm M-F and Saturdays 8am-4pm.

Excellent Benefit Package includes;

• FREE Health Insurance for Employee
• Vacation and Benefits after the first 90 days
• Paid Holidays
• Paid Sick Time
• 401k match
• Potential for advancement for those with leadership abilities
• No nights and Closed on Sundays
• 7 Paid Holidays a year
• Great location in Cary Auto Mall

Essential Duties and Responsibilities include the following:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
• Post scheduled appointments in tracking software.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a service appointment.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

√   High School Diploma

Field of Study/Work Experience:

o   Automotive (not required)

Education/Work Experience:

Previous customer service, Automotive and/or Call Center experience helpful. 

Certificates and Licenses:

o  Valid Driver’s License

Computer Skills:

Basic computer skills and Typing or Keyboarding

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.

Attendance Expectations:

The position requires regular and predictable attendance. 

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily in the Business Development Center.  Work involves continuous contact and interaction with customers and dealership personnel. 

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.  Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions.  Ability to deal with standardized situations.

Hendrick Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

#CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.