A bachelor's degree, or qualifying substituted education and experience: a high school diploma or GED with 12 years of experience, an associate's degree with 10 years of experience, a bachelor's degree with eight years of experience, or a master's degree with six years of experience.
Eight years of experience working in technology compliance or a compliance-related field, subject to the stated education-and-experience substitutions.
Solid experience with a combination of compliance-related activities, including committee management; audits and assessments; remediation management; contract and purchase review; and policy development and review, especially regarding information technology.
Experience with law enforcement and outreach, such as teaching classes, making presentations, drafting and sending communications, and managing an informational website.
Knowledge of major accessibility laws and standards, including the Americans with Disabilities Act, Section 508 of the United States Workforce Rehabilitation Act of 1973, Florida Administrative Code, and standards such as the W3C Web Accessibility Initiative.
Meticulous documentation and reporting.
Ability to manage multiple priorities and coordinate with constituencies throughout JSO.
Responsibilities
Serve as the primary expert for the Electronic and Information Resources Accessibility Coordinator designation and perform its associated responsibilities.
Maintain JSO’s Digital Accessibility Program Plan and subsidiary policies, plans, and processes in appropriate digital channels, such as the website, intranet, and knowledge base.
Generate regular reports on remediation progress and complete regular accessibility surveys.
Collaborate with key stakeholders to operationalize the Digital Accessibility Program Plan.
Coordinate with JSO and Information Technology budget and procurement teams to review requested technology purchases for accessibility; obtain accessibility documentation from vendors; process exception requests when necessary; and record and update technology accessibility status in an existing database.
Coordinate acquisition and maintenance of an inventory of technology used for JSO business, including websites, and ensure accessibility documentation is provided to assess compliance with current technical accessibility standards and that appropriate parties file exception requests for non-compliant technology.
Coordinate identification of JSO websites and online materials, ensure an enterprise solution periodically scans web properties, document scan results, and coordinate access to results and remediation options for content creators and maintainers.
Research assistive technology or remediation solutions, such as captioning services and accessibility checkers, and provide training, guidance, and coordination on remediation without remediating digital content.
Manage and update the JSO accessibility website with the accessibility program, policies and processes, forms, instructions for officers and staff, and external accessibility resources.
Increase organizational awareness of accessibility issues through presentations, outreach, and campaigns.
Coordinate with Strategic Communications and technology resources to educate JSO on incorporating accessibility into websites and other digital content.
Coordinate with Strategic Communications on incorporating accessibility into materials related to content design.
Create training programs for developers, designers, content creators, and leadership.
Build internal accessibility champions and expand institutional knowledge.
Lead awareness campaigns to embed accessibility into organizational culture.
Desired Qualifications
A master's or another advanced degree.
Five years of experience working in technology compliance or a compliance-related field.
Experience with accessibility tools such as JAWS or Siteimprove, designing electronic and information resources for accessibility, or remediating electronic and information resources for accessibility.
Experience in a law enforcement environment.
Posted Date
10/9/2026
Post End Date
10/24/2026
Job Description
**THIS IS NOT A REMOTE POSITION**
The Digital Accessibility Office (ADA Technology & Digital Accessibility) provides strategic leadership, direction, and oversight for the organization’s digital accessibility program. This role ensures enterprise‑wide compliance with ADA, WCAG 2.1 AA, and relevant state regulations, while coordinating with a team of accessibility specialists in each unit within JSO and partnering with leaders across IT, Strategic Communications, HR, Facilities, Legal, and Procurement.
Examples of Work
Functional Area 1: Role and Policy
Serve as the primary expert for “Electronic and Information Resources Accessibility Coordinator” (EIRAC) and perform all the responsibilities associated with that designation.
Policy: Maintain JSO’s Digital Accessibility Program Plan and all subsidiary policies, plans, and processes in appropriate digital channels (e.g., website, intranet, knowledge base).
Compliance Reporting: Generate regular reports on the progress of remediation efforts. Complete regular Accessibility surveys.
Collaborate: Work with key stakeholders to operationalize the Digital Accessibility Program Plan.
Functional Area 2: Procurement and Review
Procurement: Coordinate with the JSO budget and procurement office as well as the Information Technology budget and procurement teams. For the purpose of purchasing, contracts, and property departments to review all requested Technology purchases for accessibility. Obtain accessibility documentation (e.g., Accessibility Conformance Reports, ACRs; Vendor Accessibility Development Services Information Request, VADSIR) from vendors, and process exception requests when necessary. Record and update accessibility status of all Technology in an existing database.
Remediation of Existing EIRs: Coordinate with JSO budget and procurement office as well as the Information Technology budget and procurement teams and other appropriate departments to acquire a list of all technology used for JSO business, to include but not limited to websites, to be maintained in an existing database or elsewhere. Ensure accessibility documentation is provided that can determine if the technology is compliant with current technical accessibility standards. Ensure the appropriate responsible party has filed an accessibility exception request for technology that is non-compliant (VPAT - Voluntary Product Accessibility Template).
Website Accessibility: Coordinate with the appropriate departments and entities to include but not limited to Strategic Communications to acquire a list of all JSO websites and online material locations. Ensure an enterprise solution can periodically scan all web properties. Document the results of those scans. Coordinate with those involved to ensure appropriate content creators and maintainers have access to the results and options for remediating the digital content. This includes researching potential assistive technology or remediation solutions (e.g., captioning services, accessibility checkers). The digital accessibility officer is expected to provide training, guidance, and coordination on remediation, however, not remediate the digital content.
Functional Area 3: Education and Outreach
Accessibility Website: Manage and update the JSO accessibility website. This website should outline JSO’s accessibility program and contain useful information, such as policies and processes, required forms, how-to’s for officers and staff, and links to external accessibility resources.
Increase JSO awareness of accessibility issues through regular presentations, outreach and campaigns.
Coordinate with Strategic Communications and the technology resources to educate JSO on how to incorporate accessibility into their websites and other digital content.
Coordinate with Strategic Communications on how to incorporate accessibility into any materials that pertain to content design.
Create training programs for developers, designers, content creators, and leadership
Build internal accessibility champions and expand institutional knowledge
Lead awareness campaigns to embed accessibility into organizational culture.
Knowledge, Skills and Abilities
Excellent written and verbal communication skills to be able to work with people at all levels of an organization.
Proven ability to influence an organization.
Knowledge of major laws regarding accessibility, such as the Americans with Disabilities Act; Section 508 of the United States Workforce Rehabilitation Act of 1973; Florida Administrative Code, and various industry-based accessibility standards such as the W3C Web Accessibility Initiative.
Must be meticulous when it comes to documentation and reporting.
Must be able to manage many priorities at the same time and effectively coordinate with many constituencies throughout JSO.
Open Requirements/Supplemental Information
Minimum Requirements
Bachelor’s degree.
Eight (8) years of experience working in technology compliance or a compliance-related field.
Solid experience with a combination of the following compliance-related activities: committee management; audits and assessments; remediation management; contract/purchase review; and policy development and review, especially with regard to information technology.
Experience with Law Enforcement and outreach, e.g., teaching classes, making presentations, drafting and sending out communications, and managing an informational website.
Additional education/experience may be considered as a substitution for the minimum requirements to include:
High School Diploma or GED and twelve (12) years’ experience or
Associate’s degree and ten (10) years’ experience or
Bachelor’s degree and eight (8) years’ experience or
Master’s degree and six (6) years’ experience.
Preferred Qualifications:
Master’s or another Advance Degree.
Five (5) years’ experience working in technology compliance or a compliance-related field.
Experience with accessibility tools (e.g., JAWS, Siteimprove), designing EIRs specifically for accessibility, or remediating EIRs for accessibility.
Experience with a Law Enforcement environment.
The City of Jacksonville is an Equal Opportunity/Equal Access Employer and will provide equal opportunity to all employees and applicants in compliance with all applicable federal and state employment laws and the current interpretation of employment discrimination by the United States Equal Employment Opportunity Commission, as set forth in Directive 0528. There shall be no discrimination or harassment against any person with regard to race, color, sex (including pregnancy), sexual orientation, gender identity or expression, religion, political affiliation, national origin, disability, age, marital status, veteran status, or any other impermissible factor in recruitment, hiring, compensation, training, placement, promotion, discipline, demotion, transfers, layoff, recall, termination, working conditions and related terms and conditions of employment.